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Vivoactive 4s Black Screen When Swimming

I have owned my VIvoactive 4s for just 9 months and have loved loved it!! Today i took it to the pool to count my laps while I lap swam. My watch vibrated randomly and asked me to set up garming coaching. I just ignored and continued to swim, It then vibrated under water and the screen lite up like an achievement or something but being mid stroke in water over my head i didn't stop to see fully. Once I reached the wall I looked at my watch and it was black. No screen visable. I swiped it, tried to see if i could turn it on amd nothing. So I hopped out of the pool and left. On my way home I pushed the button to turn it on and the green triangle was there and then the screen came back like normal. I have swam with it several time before and have never ever had an issue with my watch. Of course now i am scared to use it in the water being afraid that maybe water got in it some how. Has anyone else had this happen? Will Garmin replace it? I am calling the centre to get advice when they open. I use this watch all the time and only take it off to shower. Being it is not even a year old and not a cheap watch, I am worried. Disappointed HELP need advice. 

  • Hello! I am sorry to hear this has happened. Is the watch working as normal still? Have you noticed any other issues with the device since this?

  • Hi AmberD, I actually called Garmin today and talk to a wonderful representative Ted. He checked out my watch and thinks it was just a system glicth. We have copies of the files and everything and did a reset of the watch. Going to keep using it and see if anything happens again. He added all the notes to my file incase it did. I am very pleased with the service from Garmin and the help. Thank you! Slight smile If anything further occures I will be in touch.  Thank you for your reply. 

  • Hi AmberD, I actually called Garmin today and talk to a wonderful representative Ted. He checked out my watch and thinks it was just a system glicth. We have copies of the files and everything and did a reset of the watch. Going to keep using it and see if anything happens again. He added all the notes to my file incase it did. I am very pleased with the service from Garmin and the help. Thank you! Slight smile If anything further occures I will be in touch.  Thank you for your reply. 

    That's great to hear! Please let us know if you need anything or how the watch holds up!

  • Hello 
    May I ask if it has happened again? My watch did it today and unfortunately, unlike your screen, my didn't came back to normal. The screen is still black and I cannot turn it on, I am really sad and I don't know what to do. Disappointed

  • Hello, 

    This has also happened to my garmin 3days ago! I am devastated about it. Will not switch on anymore at all. Not sure why or what has happened. If anyone at garmin could help me out I would appreciate it.

    Colleen 

  • Very sorry for only seeing this now. 

    Garmin actually was amazing and replaced my watch because it did happen again and the second time mine also did not turn on.

    I hope that Garmin helped you out. I personally am very very pleased with the service Garmin gives and how well they support their devices. 

    Please call Garmin I am sure they will help.

    Good Luck.

  • Go to the Garmin website and get their phone number and call them. They are very good to work with. 

    Mine did eventually do what yours did and no it did not turn back on either and they replced it. 

    So far so good with this one. 

  • Can I ask what warranty you had with your watch? I was speaking to a garmin member on a chat earlier and I have to contact them on Monday when the UK helpline is open. Hopefully it gets sorted Fingers crossed tone2

  • This also happened to me a couple of hours ago, I went for a swim in salt water. was working fine while swimming. came out and the screen was black. charging does not help, neither does pressing buttons. 

  • Buenas Soy de Panamá mi vivo active 4 le pasa lo mismo se pone la pantalla negra y se pierde todo cada ves q la batería baja o con alguna activida