Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

XC Ski activity not recording

vk
over 4 years ago

This last weekend I went XC skiing and recorded the activity (4 different runs) on my watch. I saw, while skiing, that the watch was recording my activity, but after I ended it and swiped to save, the activity summary showed 0 for everything (distance, speed, HR, etc.) and there are no activities saved in my Connect app.

Is this normal? Has anyone else experienced this recently?

  • 0 over 4 years ago

    What FW?

    I did some XC Skiing on the weekend and recording was okay. (5.46)

  • 0 over 4 years ago
    vk said:

    This last weekend I went XC skiing and recorded the activity (4 different runs) on my watch. I saw, while skiing, that the watch was recording my activity, but after I ended it and swiped to save, the activity summary showed 0 for everything (distance, speed, HR, etc.) and there are no activities saved in my Connect app.

    Is this normal? Has anyone else experienced this recently?

    Hello! Does this activity still show in the "History" part of your watch? Did the GPS fully acquire before starting the activity?

  • 0 over 4 years ago in reply to Garmin-Isabella

    Hey Isabella, yes the activity shows in the "history" on my watch, but all the stats show "0". The GPS did not fully acquire on my first run, but I did make sure it acquired on all the other runs, so I'm not sure that's the cause? 

  • 0 over 4 years ago

    I went for a 16KM XC Ski activity last weekend with FW5.60 and had no issue. I've been going XC Ski every weekend for the last month and never saw what you're experiencing.

  • 0 over 4 years ago in reply to vk
    vk said:
    Hey Isabella, yes the activity shows in the "history" on my watch, but all the stats show "0". The GPS did not fully acquire on my first run, but I did make sure it acquired on all the other runs, so I'm not sure that's the cause? 

    Do you notice this same issue in any other activity profile on the watch? Could you let me know what software and GPS version your watch is on?

  • 0 over 4 years ago in reply to Garmin-Isabella

    Hey Isabella, I've used my watch to track runs/hikes and the activities have been saving without any issues.

    My software version is 5.6 and GPS version if 4.8

  • 0 over 4 years ago in reply to vk
    vk said:

    Hey Isabella, I've used my watch to track runs/hikes and the activities have been saving without any issues.

    My software version is 5.6 and GPS version if 4.8

    Okay that is all up to date. Could I have you perform a Hard reset on the device (Press and hold the top right button until the screen goes blank, ignore the assistance screen, let it sit off for a minute, then power back on) and then start a test XC skiing activity, acquire a gps, let it run for a few minutes while you walk around, stop, then save and see if it still shows all zeros in the saved activity?

  • 0 over 4 years ago in reply to Garmin-Isabella

    That did the trick! Not sure why it didn't work the first time I tried it.

    Thanks for your help Isabella

  • 0 over 4 years ago in reply to vk
    vk said:

    That did the trick! Not sure why it didn't work the first time I tried it.

    Thanks for your help Isabella

    No problem! Glad to hear it!