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Hydration tracker sync bugs

5553127
over 4 years ago

I periodically observe what seems like a bug in hydration tracking / syncing.

The water counter retracts without any reason. Sometimes it is silent, I just open widget, and it shows lesser number than I entered this day. Sometimes I can see how widget opens, shows correct value (say 3 cups) and in a second this value goes down to 0 (I guess when it syncs with phone?). But I never enter or edit Hydration value on the phone, so there is no reason for phone's value to take over what I've entered on watch.

Any suggestions how to make it more reliable?

  • 0 over 4 years ago

    Hi there! On the app does the hydration also reset? Or does it show what you synced over?

  • 0 over 4 years ago in reply to Garmin-AmberD

    It is hard to catch it, as I don't always remember what are the counts (that's the point of outsourcing it to the watch, after all). But here is today's story:

    1) Recorded 6 cups over the day so far, all on watch.

    2) Later in the day opened phone app to record a cup, it was showing just 1 cup.

    3) Funny thing, the watch did talk to the phone way after the first cup, as they both have the same target, increased today due to exercise.

    4) Grabbed watch, it was showing 6 cups, correctly, and I clicked +.

    5) Somewhat at the same time, watch display changed to 3 cups (got an update from the phone that overrode 6 cups?) and then increased to 4 cups (I guess due to my +).

    It is very erratic and random, feels like watch and app has tons of race condition bugs, and don't sync hydration reliably.