A friend has recently bought the Vivoactive 4 and is trying to get setup with a pair JAM Athelete Earbuds. He's having trouble with the volume that it's stuck on the max and there's no apparent way of turning it down - the volume controls don't work.
SW Version: 5.10
BT Version: 6.11
Having scanned the forums and help pages, there doesn't appear to be a consensus as to what the issue is or what the solution might be. I've a few questions:
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Is there a definitive guide what earbuds (or specificiation?) is compatible with which device?
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Outside of the general software update, is there other updates available? I've read about bluetooth updates which are available outside of the general software update.
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Is there anything obvious that we might be missing? The earbuds work with phones.