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After reset, Vivio stuck on "waiting for GPS" screen during set up

Former Member
Former Member

Hi All - 

Bought a Vivioactive 4s 3 weeks ago. I was having battery drain issues (completely drained after 3 days). Turned off a bunch of things that may have been a battery thief, but it didn't seem to help. So I did a reset (the "keep data" one). I'm trying to set it up again.... 

When I tried to pair it to my phone, it would get stuck on the "Download Garmin App" screen. I could not click the green check mark at all. I backed out and tried turning off the watch and trying again. Same issue. I decided to charge it a little more (it was at 10% battery at the time) and try again. Same issue.

I backed out of that screen and chose the red x when asked if I should pair to the phone.

Chose my gender, entered my height and weight. I chose to have auto time/day with GPS and am now at the "Waiting for GPS" screen.... it has been stuck here for 15 minutes now. I am in the same room I was when I did my first setup 3 weeks ago and it's a BEAUTIFUL clear day outside. I've backed out a

Anyone have thoughts on what is happening? i have a virtual race that starts TOMORROW and realllllly want to get this sucker working!!

  • Hello! I apologize you are experiencing this. If the device is still frozen, can you please hold the power button for 45 seconds ignoring power off and letting the screen go black. Then turn it back on. Then could you plug the device into the computer and download Garmin Express then let the device and unplug it. Could you then start a GPS activity and see if it works!