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Can't uninstall watchface - and probably causes battery drain after 5.10 update

Former Member
Former Member

I have an watchface (Data Lover) which was stuck on an update loop after 5.10 firmware update, and I'm unable to uninstall it. I'm not using it, it was only installed to try it many months ago, but I'm using only standard watchfaces, as they're better for battery life and they fit my use case.

I tried for a week to uninstall it: from CIQ, from Connect, from PC with Garmin Express. Nothing works. It says it's uninstalling, but then it stays on the watch and it shows up again in the list of installed watchfaces in the app when I restart it. Sometimes it even sets it by itself back as my selected watchface. I contacted the developer of the watchface, but he (curtly) pointed me back to Garmin - and he's right. Even if an app or watchface is poorly written, the Garmin tools should always be able to reinstall it. So it's another fault on the Garmin side.

For context, this watchface hasn't caused me issues before. I had it installed some time ago, but I wasn't using it. It seems that after one of the Garmin updates (5.10 probably), something threw this watchface in an update loop and started to drain my battery twice as fast as before. The watchface kept saying it has an update, but it never seem to be able to install it - though no error messages were shown.

The Garmin software should always be able to uninstall an app or watchface, even if (or especially when) they misbehave. Seems like another fault in the Garmin software.

(And yes, a factory reset will probably get rid of it, but I'd rather not have to do that.)

  • I have this watchface on my VA4 (5.10) and it does have a little battery drain. I am not using heartrate on it and I have to recharge every 3 days (I run 1 hour 3 times a week). Today I tried uninstalling it and that was no problem, within seconds it was gone. I had the same issue you described with another watchface. I think it had to do with the bluetooth connection, it can be very poor. But I am not shure.

    The battery drain does not occur when I use a different watchface.

  • I had this issue once.

    What did work to me:

    • Restart cell phone;
    • Then I removed from CIQ;
    • Finally removed the watchface from the list in CIQ.
    It seems silly, but for me worked.
    Good luck.