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Spotify 0% sync and message "sync failed"

1287166
over 4 years ago

Hi everybody,

I have issues while trying to sync Spotify on my Vivoactive 4. I've getting 0% sync and message "sync failed" after some time.

Everything is updated, I've tried reinstalling, but nothing has changed.

I have Garmin vivoactive 4, SW 5.10; Garmin connect v. 4.37.2; Spotify premium v. 8.5.85.994, Samsung s10+ IU2.5, running on Android 10.

Thanks in advance for any help.

  • 0 over 4 years ago

    Me too! it's driving me crazy.

    I absolutely loved my VA4 for a long time but these recent updates and battery drain have really changed my view. 

  • Former Member
    0 Former Member over 4 years ago

    Same issue here. Right out of the box I have this problem.I bought this watch because of its music capabilities. If this issue does not get fixed within a week (and since it is reported in forums for months now) I will return my watch to garmin.

    Just to be sure I tried every possible solution posted in various forums:

    1. Reset WIFI - no effect

    2. Reinstall Spotify - no effect

    3. Reset Watch - no effect

    Furthermore: This is no "Spotify ONLY" issue. I tried with Amazon Music as well. Same problem. My frustration level is over 9000. I should be happy with my new watch and full of joy for well spent money that offers lots of great features. But I'm close to throw this piece of **** against the wall. The only thing stopping me is that i want my money back if there is no solution no the near horizon.

    KR
    jm

  • 0 over 4 years ago in reply to Former Member

    Is it a music issue only, or is it a WiFi issue? My VA4S syncs Spotify just fine over WiFi with firmware version 5.10. I am also syncing activities over WiFi.

  • Former Member
    0 Former Member over 4 years ago

    Short update: 

    I was able to sync a full playlist while connected to WIFI via iPhone hotspot. So it seems to be a WIFI issue (5GHz/2Ghz!?, location!?). 

    Strange thing: While conntected to my home WIFI (same carrier as my phone, HUAWEI router) I still can browse and see all contend of the music apps yet syncing only possible via iPhone hotspot. 

    At least music works now....even if it was really annoying...

    Garmin: Please fix.