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Treadmill Walking Wildly inaccurate

I feel like I'm beating a dead horse here. I have contacted customer support, asked questions on reddit, and I'm taking my final shot here.

When I run on the treadmill, the distance measured is dead on, keeps right exact with the treadmill. Today I ran 2.3 miles and both the watch and treadmill agreed. No footpod needed.

However, WALKING on the treadmill is another story. I have tried the activities "Treadmill, Walk indoor, Indoor Track" as well as "Walk" with the GPS turned off. Every time though the watch will record a wildly inaccurate distance. Tonight I walked a half mile (0.50 mile) on the treadmill to meet my step goal for the day and the watch only measured 163.3ft. That is 0.03 miles and I took 1,200 steps. People always say, "Well, treadmills aren't accurate". LISTEN UP BUDDY, THAT AINT THE PROBLEM.

I have followed every direction I was given by customer support;

  • "Dont hold onto the hand rails" I never do.
  • "Walk upright" Silly me, I was backbending during my walks.
  • "Dont use your phone" I watch tv while on the treadmill I don't hold my phone.
  • "Dont put your hands in your pockets" I dont.
  • Factory reset the watch
  • Calibrated to the treadmill multiple times
  • Recorded over 175 outdoor walks with the GPS
  • Measured out and added a custom stride length.

I made sure the battery was fully charged, rebooted the watch before a walk. I have tried walking like a robot, like a chad, Frankenstein, an ice skater, John Cleese, a jester. When I say I have tired it all, I mean it ALL to just get the thing to work.

The thing that boils my blood though is that, on the watch face the "Distance walked today" field will add the treadmill distance to the total just fine. But the activity is still wrong.

I would prefer not to buy a footpod, If I have to fuss with an extra sensor, I will just go back to my 4 year old watch I had before that tracked everything flawlessly.

I have seen it is a fairly common problem over the various forums. This is more a case to get the frustration out and make the issue known, critiques/tips are welcome though.

This is the data from the walk. It only shows a tiny spike where it records a speed of roughly 2mph.

  • Omg I legit just googled this to see if anyone has this same problem! I’ve noticed the same with mine which is annoying me also. It records fine on a walk outdoors, but if I walk on the treadmill it’s crazy off. All I can say is what I do is manually edit it on the app afterwards to what the treadmill says as I’ve found the treadmill is pretty accurate. I know I can walk a mile in 20mins so that’s what I base it on. Obvs depends on speed etc. but I’ve found the treadmill to be right so I just do that. Obvs this isn’t ideal at all as you spend a lot on money on a watch that’s supposed to just record it as you work out. What watch do you have? Mine is the forerunner 245 music. It would be interesting to know if it’s the same watch or just an issue on any of them.

  • The exact same thing happens to me and it’s really annoying! Especially when you spend a lot of money on a watch that is supposed to record whilst you work out! To get around this I’ve been manually amending the miles in the app to match the treadmill as I’ve found the treadmill to be quite accurate. Again same as you it records fine on an outdoor walk, but indoors on a treadmill it’s really off. What watch do you have? It would be interesting to know if it’s a common issue with one type of watch or if it’s across several. I’ve got the Garmin forerunner 245 music.

  • I have been in contact with support over this and they have actually made me feel like I'm crazy. I have gotten all of the responses you have. I did try holding my arms like I would running and it seemed to want to track better. But holding your arms like that while walking is very awkward and uncomfortable. I just want to be able to track my walking miles, not everyone is a runner!  Outside, everything is spot on!  It's just so bizarre how it gets steps pretty accurately, but can't calculate mileage from that. 

  • Where do you recalibrate for a treadmill activity? My distance is way off too (last night I walked 1.86 mi, but the watch says 0.75). My step Tmcount is accurate. That's certainly not the problem. It's the stride length. Where do you recalibrate this? The manual says that after you complete a treadmill activity (I've tried Treadmill and Indoor Walk) there's supposed to be a "Calibrate & Save" option, but I have looked all over for that and can't find it.

    I've been doing Treadmill activities every other day for months with this watch and have tried everything I can think of at the end of an activity to find the Calibrate feature, but I haven't seen anything like that anywhere.

  • You can't calibrate until you get it to record one mile. At the rate mine records it would take 5 hours!  

  • If you want to get that "5 hours" of treadmill in, you could try just starting the Treadmill activity and letting it run all day? It'll be fake numbers, but it'll at least give you a chance to make the watch think you've walked on the treadmill long enough to see the Calibrate screen. Then just set the distance to some huge number, so the next time you use the treadmill, you'll be able to recalibrate it to the correct distance when you hit the real 1 mile. That should work, right?

  • Hi Bryan, I amend mine in the app. Once you click on your activity that you recorded, if you click the 3 dots top right, you can then click edit activity and then this is where I manually input my miles based on what the treadmill records. I’ve attached a pic and circled the areas I mean in yellow. Hopefully this helps Slight smile . Nat

  • When you manually edit in the app it doesn't count in your total mileage for the day. I do different challenges and some of them are mileage based, so that stinks it won't count. 

  • Oh I hadn't thought about that. I haven't tried a walking or running challenge yet. I know on the bike challenges, I edit the distances, and they count towards the challenge badges, but that's probably because the watch has no built-in way to estimate indoor bike distance without a speed sensor.

  • I have exactly the same issue, and have complained about it repeatedly.  It's a relatively new bug that was introduced a few versions ago, and I do wish they would fix it.  I did find a workaround a few days ago, which is to hold your watch arm more horizontally when you walk on the treadmill in a more "power walk" kind of pose.  That seems to give much better tracking for some reason - within 10% of actual distance (and that's probably a step length calibration issue) compared with previously when it was showing <50% of distance, just like you.  So give that a go...