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Vivoactive 4 drops HR constantly on Zwift

Hi guys,

logged a fault with Garmin aroudn 6 months ago and very poor response however my VA4 drops connectvity constantly on Zwift.

The simple way to get it to reconnect is to raise my arm - uh ??

It works but I look like I am trying  to fly when cycling - is this right - it used to be fine about a year ago when I bought it. My Vivosmart HR works perfectly and remains connected throughout.

Could it be a setting - the raise arm to work setting ??  or is it a fault VA4.

Any clues - No point waiting another 6 months for Garmin to respond.