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Vivoactive 4 stuck at version 4.9, doesn't push more updates.

1244498
over 4 years ago

Hello, my vivoactive 4 has been stuck in version 4.9 for quite a while. Both connect app and garmin express app doesn't detect any updates available. How do I fix this?

  • 0 over 4 years ago

    Try downloading the latest beta. The download will contain the last stable version which is 5.1. Follow the provided instructions on how to downgrade which includes renaming the file and copying it into the Garmin folder on the watch...

  • 0 over 4 years ago

    Do you know what version of the vivoactive 4 you have? There are certain devices designed for different regions. This may be the reason you are on a different version. 

  • 0 over 4 years ago in reply to Garmin-Blake

    How do I check which version of the Vívoactive 4? I'm from Singapore if that helps.

  • 0 over 4 years ago in reply to 1244498

    APAC devices get much later updates to rest of world... if you have the box still, probably easiest to check whether it's only got English writing on it (ROW device) or many languages (APAC). If yours is APAC, the 4.9 is on the latest software. 

  • 0 over 4 years ago in reply to Martin

    It is very frustrating that APAC is behind the rest of the world for at least 3 updates now. And, what's worst is that it does not even support Chinese notifications! I switched over from Fitbit to Garmin thinking that it would be better. But, it is just the same treatment that we are getting.

  • 0 over 4 years ago in reply to JediYeap

    Well, I will say (somewhat sarcastically) that on the positive side your battery life will be much better as long as you don't get to 5.10. Maybe by the time you get there that issue will be fixed.