Today during my gym session I've noticed that the screen of my Vivoactive 4s was bugged ... the elements on the screen were "ghosting" as the screen updated its infos ... its hard to explain, they were overlapping each other and making a blurry imaged.
The first obvious step was to power off and try to power on the watch to see if it solves the issue. To my surprise the backlight kick on but the watch's screen wont show anything, totally blacked with the exception of the backlight to indicate the watch itself works, its just not rendering any image. Watch syncs with Garmin Connect and if I manipulate the screen I can active the touch buttons but cant see anything Im doing. Picture: https://ibb.co/WyJTfv6
Holding down the power button for 10s will turn the watch off like usual. Trying to turn it back on and the same problem repeats (backlight is fine but no image). See image above.
Here is where things get interesting. Turning off the watch and leaving it aside for 5min and then plugging the usb cable solves temporarily the problem. After plugging the cable I have the triangle image at first and then the watch functions as if nothing ever happened. https://ibb.co/NZmMCh7
Problem is I cant restart the watch anymore, update or run out of battery as it will bug and no image will be displayed unless I do the trick above.
Do I have a faulty screen or a faulty software?
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Troubleshoot steps:
Performed a factory reset with no success.
Rollback to 5.00 didn't solve the issue either.
Changed watch face and settings, didn't help