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Vivoactive 4s SW 5.00 update broke BT Connect

Just received the SW 5.00 update OTA last nigh. Today I noticed that the watch does not connect to Garmin Connect anymore. I have the Huawei P30 Pro phone and have set all the OS power management off for Garmin Connect app. I even removed the watch from the app, reinstalled the app and factory reset the watch. No help there. Anyone else with similar problems?

0 Former Member over 4 years ago

Use garmin express on your pc instead, much more reliable...

0 Tuomas Tanner over 4 years ago in reply to Former Member

Yes of course, but I need the BT connection to my phone for notifications and smartphone features. Without it, this watch is half useless.

0 BaronVonJ over 4 years ago

Am on v5.10 with a Pixel 3 and also noticing the BT connection is dropping and reconnecting often.

0 Tuomas Tanner over 4 years ago

The SW 5.10 update that rolled out last week fixed the BT Connect issue and now everything seems to be working as it should. Hopefully future updates won't break this again.

0 4830401 over 4 years ago

Hi, I'm Ana Carolina and I have a #vivoactive4s. Two weeks ago, when I updated my software to The 5.3, muito watch broked. I tried contact with The Garmin Brazil, but they informed to me that the only way to fix this mess was trought GARMIN USA. I'm trying to send to you my watch, but, here in Brazil, even the minimal Services has a lot of bureaucracy. I am begging to you to authorize the Garmin Brazil to fix or change my watch here. I am open to receive similars if it is simpler to all. att @garmin