Physio TrueUp not trueing up

Yeah, they were synced previously from the edge to the va4. Seems to be a new bug also for me.

And now we are back working. The last few day’s activities have been synced. 

Nope. Stopped working again now.  I have a Fenix 6S Pro for running and cycling and a VA4 for walking and using as a real watch and, after a run, the total number of steps and stairs climbed before and during the run show on garmin connect but when I sync my VA4 they do not get updated onto the watch.  The same the other way round, my Fenix 6S is not updated either.  Does anyone look into these sorts of bugs mentioned here or is there a better place to log issues?

I had a similar issue happen last week. I use a VA4 as my main tracker and a vivosport on occasion. Usually with TrueUp, everything syncs to the app and then the totals are synced back to each device. Last week, both synced to the app, the totals on the vivosport for the day were updated but the VA4 only shows the steps, floors, . . . done on it and not the total amount from both devices. I tried several manual syncs, restarting the VA4 and app with no success. Also, since I did not reach my step goal using just the VA4, that too has been reset on the watch but the app still shows my goal as reached since it was across both devices.

I have been having a live chat with a helpful support guy from Garmin about it.  He got me to uninstall both devices from Garmin Connect and then reinstall them and see if that worked but it didn't so he has now asked me to send lots of info on what I use to sync and other details. I will also tell him that someone else has the same problem as I feel it is probably a bug introduced by the recent upgrade I installed on my watches rather than a problem with my watches as such.  I'll report back here on what they find.  Cheers

Thanks Jackie. I will find time later tonight or tomo to see if my problem persists.

I have had this reply from Support after sending them all the information they asked for:  

I have now created a Product Support Case with the information you have provided to us.

Please be patient whilst we investigate the issue you are experiencing and we will be in touch with any updates as soon as possible. 

I'll update here on what happens.  I've still got the same problem.