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Bluetooth kicking in and out on Vivoactive 4

Former Member over 4 years ago

This has been a recent development in the last month or so. I have tried three different sets of bluetooth headphones and it happens on all three. If i go for a run, the music will periodically crackle or just kick out for a split second. And it does it randomly. I could go a minute jogging and then it happens a few times in 20 seconds. I have also noticed it happens more when I run. If I walk, it happens way less frequently and if I am sitting at my desk, the music has no issues. I have restarted the watch and that did not work. Next step might be to just reboot the watch. But the fact it happens with more frequency as I move my arms faster makes me think it is a hardware issue as opposed to a software issue.

Any suggestions?

0 Al P over 4 years ago

Well... this is not really a great solution but it seems to me the easiest fix is to listen to the music from the phone, not the watch. I guess maybe you want to be able to run without bringing the phone.

0 Former Member over 4 years ago in reply to Al P

Yeah, one reason I got the watch was to not have to bring the phone with me. The ability to store songs on the watch was what made it attractive compared to other watches. I factory reset the watch this morning and will re-load some songs onto it later today and try it again. If it still doesn't work right, I'll contact Garmin and see what they can do for me.

0 Al P over 4 years ago in reply to Former Member

Did you get a good resolution to this?