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CPE Expired

Former Member over 5 years ago

I found lately my VA4 cannot update the CPE through garmin connect but it work through garmin express. Is it normal?

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bibalint over 5 years ago +1 suggested

I have the same problem. I have tried to report it to the support, but the answer was deleting the GarminDevice.XML. After deleting the file the watch updates via garminconnect, but I would be happy, if…

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0 Former Member over 5 years ago

I have the same problem in the last week

0 Former Member over 5 years ago in reply to Former Member

Finally.. I tought it happen to me, only. But i just got SW update (v4.0 instead v4.5 for others region). Hopefully it can solve the issue. Keep monitoring.. Last update via express on last saturday

0 Former Member over 5 years ago in reply to Former Member

This is still a problem for me using the Garmin connect app. CPE info never updates. It only works in Garmin express

0 PubBike over 5 years ago

This is still a problem on v4.5. Only way to get an up-to-date CPE file was to sync with Garmin Express. Annoying as it takes ages to get a 3D GPS fix (green ring).

0 Former Member over 5 years ago

I have reported the issue to Garmin, I'm not sure they understand though, we are on round 3 of correspondence, the latest suggestion being to delete the CPE file and plug it into Garmin express...

0 PubBike over 5 years ago in reply to Former Member

Syncing with Garmin Express fixed the GPS issue. It is has not recurred. It was not necessary to delete the CPE file beforehand in my case.

0 Former Member over 5 years ago

Hi I have the same problem. I've gone for my usual 5km run and it has recorded it as shorter. I've checked my GPS is on and it is. It does tell me the my CPE info has expired. Any ideas on how I can fix this? It's been like this for the last 4 days.

0 Former Member over 5 years ago in reply to Former Member

Only using garmin express on windows currently works for me, garmin connect doesn't update the file.

0 Former Member over 5 years ago

Try to reset default setting and its work

+1 bibalint over 5 years ago

I have the same problem. I have tried to report it to the support, but the answer was deleting the GarminDevice.XML. After deleting the file the watch updates via garminconnect, but I would be happy, if I do not have to do anything with my computer...