This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 4 won't charge

My Vivoactive 4 has not accepted a charge the past 2 days. I put it on the charger and the little battery icon shows up but it doesn't actually ever charge. I've tried holding down the top button for 12 seconds until it clears and then trying again and that doesn't work either. Any suggestions for remedies?

Top Replies

Garmin-Kevin over 2 years ago +1 verified

If you have completed all troubleshooting mentioned in this thread and you are still having issues with charging your Vivoactive 4/4s, please reach out to your local Garmin support team.

Garmin Suppor…
jmcala00 over 2 years ago in reply to 6987449 +3

Thanks, it worked fine and battery was at 90%. Wonder what cause the trouble?
6987449 over 4 years ago in reply to badbri +2

badbri said:
While holding the upper button, plug the cord into a computer USB port (not a charger). After 30 seconds, release the button

I had a triangle on the face of my watch that was already dead.…
8379836 over 3 years ago +2

you are awesome !!!!

All Replies

+1 badbri over 4 years ago

Update - Garmin Support is replacing the unit, their troubleshooting didn't do anything. In case anyone finds it helpful, here are their troubleshooting steps:

Plug device into charger cord.

While holding the upper button, plug the cord into a computer USB port (not a charger). After 30 seconds, release the button.

Of course, this did nothing for mine and there were no other steps to try.

0 Former Member over 4 years ago in reply to badbri

Thank you for sharing.

It did not work for my bricked Vivoactive 4.

0 badbri over 4 years ago in reply to Former Member

sorry to hear it

0 6987449 over 4 years ago in reply to badbri

badbri said:
While holding the upper button, plug the cord into a computer USB port (not a charger). After 30 seconds, release the button

I had a triangle on the face of my watch that was already dead. It wouldn't go away. I followed this and it did. After releasing, I held the button again and the watch powered on!

0 2264189 over 3 years ago

It stopped charging for a few days with that triangle on the face. What was the issue? The hack worked this time. But I'm worried if I should get it replaced before warranty runs out?

0 7989044 over 3 years ago in reply to badbri

it worked for me, thank you. I could see the triangle but it would not switch on while plugged into the regular charger. Had to move to laptop.

0 TraceyR65 over 3 years ago

I had the triangle and tried every charging plug and socket i had. I thought my garmin was broke i googled my problem and read your post. I just want to say a big thank you

0 7810356 over 3 years ago in reply to badbri

This worked for me thanks for the information

0 4232072 over 3 years ago in reply to badbri

This helps, it worked for me ! thanks for sharing

0 Yeeyeedino over 3 years ago

I just got my watch in May 2020. From shoppee. Is there any warranty if I buy from there Mine? Mine couldn't charge since last night. I tried on laptop but is still same. Do I keep repeat this process?