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Vivoactive 4 constantly connecting and disconnecting to Samsung A5 (217) phone.

Former Member over 5 years ago

I have Vivoactive 4 watch and a Samsung A5 (2017) phone with Connect app. The blothoth connection constantly goes off and on again every minute. I turned off the measage apperance. But the constantly connection and disconnection sloves down the data transfere rate and it might eat up the battery life of vivoactive 4 (only lasting for 3 to 4 days). Please help me.

Top Replies

Garmin-Kevin over 3 years ago +1 verified

Please see the main thread for this discussion:

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/283174/repeatly-bluetooth-pairing-codes-after-disconnecting-watc…

All Replies

0 yaatzek over 5 years ago

No battery optimisation for the garmin apps?

0 Former Member over 5 years ago in reply to yaatzek

What do you mean, plesae be more specific and explain.

0 yaatzek over 5 years ago in reply to Former Member

Check in your phone settings if the Garmin Connect and ConnectIQ apps don't have battery optimistation enabled or something simillar. Don't own a samsung device but it should be somewhere in battery settings or in app each settings.

0 camillo.vezzoli over 5 years ago

Had the same problem with the A5, worst of all it was not possible to use the connectiq app to install widgets. In the end I switched to a galaxy s10 and the connection is fine since then.

0 Former Member over 5 years ago

I have the same problem. Phone can be next to me and my vivoactive 4s keeps vibrating " phone connected, phone disconnected" intermittently. How do I fix that? It started 2 days ago. Never did that before.

0 Former Member over 4 years ago in reply to Former Member

Same problem too on an LG V20 phone. A brand new Vivo 4 and the phone is 5 ft away! Should I return the phone and get another?

0 Former Member over 4 years ago in reply to Former Member

This is now ok with me. looks like new update has solved this problem.

0 Former Member over 4 years ago

Turn off Connected Alerts. Solved

0 Theo-pot over 3 years ago

I have a VIVOACTIVE 3 & 4 and it only started doing it when I got a A32 Samsung, when you go away from your phone's bluetooth it needs to reconnect, Garmin Blames Samsung and Samsung has a useless support crew.

0 ovekvam over 3 years ago in reply to Theo-pot

Make sure the watch connects directly to the Connect app, and not to the operating system of the phone.