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GPS issue - long waiting time

Hi all,

Bought my Vivoactive 4 a week ago, and overall I'm satisfied. However, I do experience problems with the GPS. It takes about 2-3 minutes before I (finally) receive a GPS signal. During my run yesterday the GPS signal also disappeared sometimes. As a result, my 6.6 km run was only 5.2 km when I returned. I do have the GPS+Glonass option enabled.

Is it normal to wait this long for a GPS signal? It is my first activity watch, but I expected it to be faster at this price. I understand that the first time it may take a bit longer, but I've recorded four activities now and the waiting time did not decrease.

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0 Former Member over 4 years ago in reply to 6814779

Same here. I can't get GPS start at all today...

0 Former Member over 4 years ago in reply to Former Member

I had similar GPS problems with my Vivoactive 4. Everytime I had a GPS software update, I could track 1 exercise then it would have trouble finding GPS again. After some mailing with the support department they said that it is a hardware defect. I got a RMA, swapped out the watch. No more problems...

0 Former Member over 4 years ago in reply to Former Member

Please let me know which email address you used to get the support. I have the same issue with my watch.

0 Former Member over 4 years ago in reply to Former Member

I think I need to do the same.

Which email did you contact?

0 6313410 over 4 years ago in reply to Former Member

Have you found a way?

0 seilogramp over 4 years ago in reply to 6313410

Former Member, 6313410, Former Member

You can email, chat, or call using the Garmin Support site - Garmin Support

If you select email,

fill in the form, then you'll receive a return email from Garmin.

"We typically respond within 3-5 business days, but it may take a bit longer during busy times of the year or if your query involves additional research. We're here Monday-Friday 7 a.m.– 7 p.m. CT. Closed weekends and holidays."