Battery draining fast

Would also add that, as recommended, I’ve thoroughly cleaned both the watch and the charging cable to ensure no dust particles have become trapped. This has not helped in any way. 

1580158 said:

I’ve just been reading through all the different comments about the vivoactive watch. I was bought mine as a Christmas present in 2018 and absolutely loved it......until now. I’m having to charge at least twice a day meaning that it doesn’t accurately record my step count as I can’t continually wear it. I’m so upset I don’t know what to do. But I can honestly say that going forward I will be strongly advising everyone who asks not to invest in a Garmin watch. So incredibly disappointing 

Hi there! I am sorry to hear of the battery drain issue. Have you contacted support just yet to get this resolved. If not, I can help you. 

Can you try these below steps for me then update me on the battery. 

• Plug the device into the computer and sync with Garmin Express
• Once it's finished, unplug the device and an update may go through.
• Please reset the device to defaults
• This will start the watch from new. Please go to watch settings, system then reset to defaults.
• Clean the contacts with rubbing alcohol
• Please charge fully through the computer

Once these steps are completed, please test the device over the next 48 hours and report back how the battery has held up. We will then reevaluate from there.

I’ve already tried the above steps after these were recommended to others. It hasn’t worked, and I have monitored this for 48 hours as requested. I’m very frustrated, as clearly these are just generic instructions. My watch will now need charging again, despite waking up to it being 100% charged this morning. I do not understand it, I have not had any problems until now. Last week I was still able to leave it 3 days before needing to recharge. Then suddenly, without warning, it is draining incredibly fast. This should not be expected of this kind of watch. If people have to keep charging them throughout the day what point is there to having a fitness counter? I would probably recommend anyone out there to look at the Apple Watch option, which seemingly has no charging issues. I trust you will have the courtesy to advise what can be done about this ridiculously frustrating situation 

1580158 said:

I’ve already tried the above steps after these were recommended to others. It hasn’t worked, and I have monitored this for 48 hours as requested. I’m very frustrated, as clearly these are just generic instructions. My watch will now need charging again, despite waking up to it being 100% charged this morning. I do not understand it, I have not had any problems until now. Last week I was still able to leave it 3 days before needing to recharge. Then suddenly, without warning, it is draining incredibly fast. This should not be expected of this kind of watch. If people have to keep charging them throughout the day what point is there to having a fitness counter? I would probably recommend anyone out there to look at the Apple Watch option, which seemingly has no charging issues. I trust you will have the courtesy to advise what can be done about this ridiculously frustrating situation 

I am sincerely sorry this has happened. I do understand your frustration. I also understand the instructions given are generic but they have worked for many customers so I like to try those first. Can you tell me where you are located? Are you in the US or CAD? The watch is about 3 years old and out of warranty but if you are in the US or CAD we can work together to find a resolution. 

My watch is only just over 2 years old (bought December 2018). I live in the UK 

OK, thank you! I can not speak for the UK. I would like to give you their contact information so you can get in touch with their support to see if there is any options they can help with. Here is their number 0808 238 0000 (UK landline free phone)