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Cant connect my Bluetooth headphones

Former Member
Former Member over 5 years ago

Hello, I'm having issues connecting my new VA3 music to my headphones, they cant 'find' them. I've followed the online advice and troubleshooting, turned off bluetooth on my phone just in case this is causing a problem and still the VA3 cant find them.

What am I doing wrong,,?

Thanks 

  • Former Member
    0 Former Member over 5 years ago

    Nothing, its a Garmin feature LOL

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Well that sort of defeats the point of buying the VA3 music Confused

  • Former Member
    +1 Former Member over 5 years ago

    I was having the same problem and was so frustrated.  I finally searched on the proper procedures to PAIR my headphones.  I felt really dumb.  I had been using my headphones for so long with other things that I just figured pairing meant to turn them on and my Garmin should recognize them.  As soon as I found out how to PAIR it with other devices, it worked.  Make sure you set up your headphones in pairing mode first, then go through the Garmin setup procedures.  Good luck.

  • 0 over 3 years ago

    I have been told by garmin tech support that jabra headphones will not reliably connect due to software issues on garmin’s part and they are not committed to resolving this.

  • 0 over 3 years ago in reply to cclarke82
    cclarke82 said:
    I have been told by garmin tech support that jabra headphones will not reliably connect due to software issues on garmin’s part and they are not committed to resolving this.

    That doesn't sound right. They literally said this? If so, I would call them directly to get another answer - https://support.garmin.com  I've been using the jabra Elite 65t  with the vivoactive 3 for the past 2 years without any issues whatsoever.