Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

The latest software update has made the number of floors count to be greatly inflated

Wainson
over 5 years ago
I have a Vivoactive 3 and use my iPhone to connect to it.

On the February 21st, a software update was automatically pushed to my watch, and since then the number of floors count has been very wrong.

For the last few days, my stats have been:

Before the update:
16th: 1888 steps, 0 floors climbed, 0 floors descended
17th: 6463 steps, 9 floors climbed, 3 floors descended
18th: 8773 steps, 9 floors climbed, 0 floors descended
19th: 5891 steps, 10 floors climbed, 2 floors descended
20th: 8854 steps, 10 floors climbed, 1 floor descended

After the update:
21st: 15630 steps, 58 floors climbed, 22 floors descended
22nd: 5423 steps, 30 floors climbed, 3 floors descended
23rd: 8802 steps, 50 floors climbed, 22 floors descended
24th: 7063 steps, 62 floors climbed, 16 floors descended
25th: 9815 steps, 99 floors climbed, 10 floors descended
26th: 11432 steps, 114 floors climbed, 11 floors descended

There's no way that I've climbed that many floors every day since the update - there must be something wrong!

Has anybody else has this happen, and if so, were you able to fix it?
  • 0 over 5 years ago
    No change here. The VA3 has always under counted and after the latest update (5.9) it still under counts by many floors per day. Based on your figures, both before & after, you're doing a lot more climbing than desending. Elevator desending?
  • 0 over 5 years ago
    I very rarely use an elevator - my activity has been broadly the same before and after the update, which is why the change is so incongruous.
  • 0 over 5 years ago
    I confirm that buggy behavior last time. Climbed floors always too high. I newer use an elevator and my floors count should be always symmetrical high and down. Right now have i 37 high and 15 down. But in real life today i have done +10 -10. That's a joke.
  • 0 over 5 years ago
    I was getting none before and now I'm getting some, so I'm delighted!
  • 0 over 5 years ago
    Mine's not as high as yours but definitely wrong. Haven't climbed a single floor today but I have 10up 9down. Been consistent hitting my goal but not climbing stairs...
  • 0 over 5 years ago
    I have a Vivosmart 3. I'm not sure when the last firmware update was, but in the last 5 days or so I am also suddenly getting much bigger numbers for floors climbed. Today for example, when I had only been up and wearing the watch for about an hour, it told me I had reached 2x my goal even though I had barely been up and down any stairs. Something has definitely gobe wrong...:(
  • 0 over 5 years ago
    My VA3 was updated to 6.1 yesterday. Today I went on a walk which includes a few sets of steps and no significant overall height changes and the VA3 reported I had twice reached the daily stair climbing goal when previously the walk wouldn't get to half the daily stair climbing target. Something has changed for the worse.
  • 0 over 5 years ago
    I can confirm the same behavior. Numer of floors climbed is way too high.
  • 0 over 5 years ago
    I* am sitting with the exact same problem. Used to do max 5 floors a day, now I am doing 80+ on a flat track and my running/walking has not changed. I am sorry i purchased a Garmin again as it gives the most inaccurate readings compared to my cheap Fitbit.
  • 0 over 5 years ago
    My high stair count while out walking hasn't occurred again. That walk was during a period of dropping barometric pressure and I wonder if the rate of the drop combined with the walking made the VA3 think I was climbing stairs.