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New Venu , Touch Screen stopped working completely :(

Former Member
Former Member over 4 years ago

Hello,

I have exactly the same problem.

Just got mine today, while setting up 1st time it worked "partially", I say this becaus it automatically selected some of the options everytime I tried to scroll, but I thought maybe it was me that was not used to the smartwatch touchscreen.

However, after setting up and when everything seemed ready for use, I received 2 automatic upgrades, that took forever, +45min. After this i lost total control of the screen. 

Now, it does not work at all, I even tried connecting to GPS, but that does not work either. 

Another thing I cannot do is RESET/FORMAT the watch because I cannot get to the option (requires touchscreen).

Does anyone have a solution? Do I need to exchange it?

Thanks a Lot and Happy Xmas.

  • Former Member
    0 Former Member over 4 years ago

    hi, it sucks I couldn't fix it tried everything but in the end I had to send it back to Garmin. they refunded me the money very quickly and I bought the same watch again in a sale for £80 cheaper a few weeks later :) and have  had no issues with the new one. think I was just unlucky. have you tried connecting it to the computer using Garmin express ? this may help you reset/reinstall the updates if  that's where it went wrong. otherwise I think you'll have to return it xx 

  • 0 over 4 years ago

    I'm experiencing the exact same issue.   Worked fine and then the updates came and now the touchscreen is completely unresponsive.    Sounds like it may be an issue with the updates?

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    I have emailed garmin asking for help, and am currently waiting for a reply, because of the holidays might take a while longer to get some feedback. and yes, I have tried to connect to the pc with garmin express, it did not help either...

    it must be some kind of fault with the screen I am only guessing.

    glad you had luck with your new one. :) 

  • 0 over 4 years ago in reply to Dornm3726
    Dornm3726 said:
    I'm experiencing the exact same issue.   Worked fine and then the updates came and now the touchscreen is completely unresponsive.    Sounds like it may be an issue with the updates?

    Hello! Can you hold the power button for 45 seconds ignoring power off and then turn it back on and let me know if this works for you.

  • 0 over 4 years ago in reply to Garmin-AmberD

    I actually think it was the updates that were just taking their time to take effect. the touch screen started working again about 20 minutes later.  

  • 0 over 4 years ago in reply to Garmin-AmberD

    Restarting fixed it for me

  • 0 over 3 years ago

    I thought the same thing because I could not get to the off option on the touch-screen. However,  you can reset it using the A button. The reset worked for me, but it also reset most of my settings. In my case, this was triggered after a firmware update. I turned off auto-updates in the future because...annoying...If an update is going to possibly disable my device, I would at least like to know it's coming.