After entering the pass code and turning my wrist to the payment card reader the watch goes back to the main screen and I need to enter wallet from the menu again.
After entering the pass code and turning my wrist to the payment card reader the watch goes back to the main screen and I need to enter wallet from the menu again.
I've got the same problem. Anyone else? I would be grateful for a solution.
Watches with optical heart rate should only ask for the passcode once per day while you continue to wear the watch with heart rate active. If there is a gap in heart rate it can indicate you removed the watch, so for security you will be prompted to enter the passcode again the next time you access your wallet. Take a moment to review your all day heart rate to see if there is any gap in tracking. If you see any gaps in the tracking watch the following video for heart rate accuracy tips:
This happens for me too. As described in the OP, and for me, the problem is NOT that the watch asks for the PIN again, but that the watch just goes back to the home screen between selecting the card, and placing the watch against the reader. The sequence is
1. select the card (maybe enter PIN)
2. move my wrist to the card reader
3. after a couple of seconds holding watch to the card reader, notice nothing (ie no buzz, etc)
4. look at the watch, notice that it's back at home screen
5. select card again (note: does NOT ask for PIN, as noted by Garmin - AL )
6. move wrist back to the card reader - this time success.
This happens about one in five payments. Second time is always successful. So it's not a big deal, just annoying.
Yes, this has been happening to me as wel since the last update.
I suspect this happens in case you press the watch flat against the reader surface, which triggers the watch in thinking you have applied the palm gesture to go back to the home screen. You can avoid this by leaving a small gap or slightly slant the watch so that it doesn't lie flat against the reader surface.
The above described behavior of the watch (very well summarized by davco) also occurs if you stay away from any surface - so, that's not the problem. It is definitely the first turning of the wrist that triggers it.