12.70 update boot loop

colinveal 15 days ago

just a warning, updated to 12.70 this morning and now my watch is in a boot loop.

Been talking to garmin support and they have no idea how to fix it...

Top Replies

Garmin-Tracy 7 days ago +1 verified

Hello All -

I apologize for this disruption. If you are experiencing this, please contact Garmin Support in your region. It is possible that your device will need to be exchanged, and exchanges cannot…
hulster 14 days ago +1

I did mine via Garmin Express - but at least there is no difference getting via that or via the phone.
It is a file transfer and execution on the watch after.
For me no boot loop.

All Replies

0 hulster 14 days ago

I did mine via Garmin Express - but at least there is no difference getting via that or via the phone.
It is a file transfer and execution on the watch after.
For me no boot loop.

0 4480555 12 days ago

Same happening here. My 10k (nok) watch is a mess

0 4480555 12 days ago

Mine is doing the same. Nothing helps. What to do? The watch is «broken»

0 4480555 12 days ago

Mine too

0 4480555 11 days ago

Mine too

+1 Garmin-Tracy 7 days ago

Hello All -

I apologize for this disruption. If you are experiencing this, please contact Garmin Support in your region. It is possible that your device will need to be exchanged, and exchanges cannot be initiated via the Forums

0 colinveal 7 days ago in reply to Garmin-Tracy

I contacted garmin support four times, they said that they didn't know what the issue was, but would work on a fix, with no timeline.

They also refused an exchange because they were working on a fix.

Had no communication from then since then.

Pretty bad service and support

0 Garmin-Tracy 6 days ago in reply to colinveal

Hello!

The decision to not exchange the device was due to the fact that, in your instance, it was clearly a software issue. There is no benefit to an exchange because the behavior is not driven by hardware and will continue to reproduce on a new watch.

I do apologize for the time it is taking to research the issue, I can assure you that we are actively working on it.

0 Garmin-Tracy 6 days ago in reply to 4480555

The behavior on your device is different than the original post. I would definitely recommend calling Support

0 colinveal 6 days ago in reply to Garmin-Tracy

How long is reasonable to wait, days, week, months years? it been over 10 days and I have had no communication on progress or prospective timeline. At the moment it is just an expensive paperweight and not fit for purpose.