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Bluetooth pairing code multiple times a day

Balbykid
over 3 years ago

My wife's Venu SQ Music displays a Bluetooth pairing code at least 3 times a day. I've tried all the solutions I can find on line which include deleting the Bluetooth cache and data on her paired phone (Samsung Galaxy A31) and then running setup again. 

The Venu was paired correctly via setup in the Garmin Connect app and not using the Bluetooth system app.

Has anybody else experienced this and if so did you resolve it?

  • 0 over 3 years ago

    4-6 times a day i get pairing code. I have Venu sq latest software + app is also latest. 

    Can't leave my phone downstairs away from watch, it will keep showing me the pairing code and drain my phone battery fast. 

    None of the posts above are working.. any solution to this? Im useing Galaxy A41

    Any help @garmin or can i send you the watch data somehow?

  • 0 over 3 years ago in reply to Eve

    Garmin have asked me to ship it to the service centre for investigation which I will do but in the meantime I've tried something else. I still have my last phone (Huawei) and it's in perfect working order so I paired the watch with it to see what happens. I used it for a few days and the results were just as bad although slightly different. The pairing codes didn't keep popping up but instead it just lost Bluetooth connectivity repeatedly throughout the day and only a restart of both the phone and watch restored it. I did ensure the the Connect app wasn't battery optimized and that it had all the appropriate permissions.

    Just as an aside I previously used my Garmin Forerunner 245 Music with the same phone - no problem what so ever. It just remains paired and works as it should. 

  • 0 over 3 years ago in reply to Balbykid

    Thank you very much for keeping us updated. Based on your test and the result, it looks like the problem is more on the Garmin side. Hope that it can be fixed soon...

  • 0 over 3 years ago in reply to Matthias

    You're welcome. It certainly looks that way. I'll keep you posted on any progress.

  • 0 over 3 years ago in reply to Matthias
    Matthias said:
    Thank you very much for keeping us updated. Based on your test and the result, it looks like the problem is more on the Garmin side. Hope that it can be fixed soon...

    Hi, if you are experiencing this as well. Can you tell me if you are located in the US or CAD?

  • 0 over 3 years ago in reply to Garmin-AmberD

    Yes, exactely the same. I am located in Europe/Germany.

  • 0 over 3 years ago in reply to Matthias

    OK, Can I have you reach out to your local support so they can get this resolved for you!

  • 0 over 3 years ago in reply to Garmin-AmberD

    Im located in Estonia, and excacly same issue. Whenever i leave my phone and move away more than 20m, pairing code pops up. Is there a possibility to send you Venu SQ log? 

  • 0 over 2 years ago in reply to Garmin-AmberD

    Hello.

    Exactly the same issue with Samsung a31 and Venu SQ Music and from here in New Zealand.

    Has this been resolved / fixed?  If so, please advise.

    Thanks.

  • 0 over 2 years ago

    Hello.

    Did this get resolved? Exactly the same issue here. Very, very frustrating.