Venu Sq erratic readings and flashing lights

4848082 11 days ago

Dear Venu community,

I am a Garmin watch advocate and recommended the watch to everyone in my family after purchasing the Venu Sq 2 a few years ago. I recently gifted the Venu Sq for my mother and her experience with the watch quickly changed my opinion of Garmin. First, she experienced that the watch was providing erratic readings. For example, one day it would read 5 hours of deep sleep and another day there would be 0 mins of deep sleep. This continued for months. My mother doesn’t drink alcohol and is a healthy individual who works out daily. The fickle results just do not add up.

Another problem she experiences is the flashing red and green lights during the night. She wears the watch tight enough to the degree of her wrist blistering after a few days of wearing. Still the flashing wakes her and her husband during the night. She reached out to Garmin and Garmin customer service solution was to simply turn off the watch while sleeping. But doesn‘t this defeat the purpose of having a watch that tracks your sleep??

I would have appreciated some helpful support from Garmin on how to resolve these two issues. I am deeply disappointed. Has anyone else in the Garmin community also experienced such issues?

Best regards,

Lori

0 Garmin-Tracy 7 days ago

Hi Lori - A couple of thoughts

1) She should never wear her watch that tight for any length of time. Optimal fit it tight enough to keep the watch casing flush on the wrist, but loose enough that she can fit a finger through the band. Wearing the watch too tight can also negatively impact it's capability to monitor factors related to sleep.

2) The lights that she is seeing are the heart rate monitor (green) and pulse oximeter (red) lights. Is the watch face big enough on her wrist that it can't sit flush? normally to see those lights there has to be a gap between the wrist and the device. While you could turn off Pulse Ox (not necessary for sleep score, but still nice to know), Heart rate has to be on for sleep to track.

3) Sleep tracking looks at a number of factors, including heart rate, heart rate variability, stress and movement. Support, with your permission, can review that data and generally give you a better idea of why the tracking is inconsistent