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My venu sq 2 garmin watch do not access my WiFi, it says "reconnected to phone" and nothing happened. I tested connection using internet mobile phone (2,4 Ghz) bui it didn´t work. Due to this, I can´t do Spotify download, for example.

My venu sq 2 garmin watch do not access my WiFi, it says "reconnected to phone" and nothing happened. I tested connection using internet mobile phone (2,4 Ghz) bui it didn´t work. Due to this, I can´t do Spotify download, for example. 

I do not know what I can do. I need support from Gramin.