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Buttons lost their "click"

I had ordered one and the bottom button got mushy after less than a month, so I exchanged it for another. This one lasted longer, but now both buttons are mushy and don't "click" like they should.

I see other people have had similar issues with garmin watches. what gives? My Pebble Time and Time Steel lasted years and feel fine.

I saw something about soaking the watch in light soap, but I'm not soaking electronics in fluids.

I have deoxit contact cleaner and wd-40 brand dry lube, but haven't used either until I hear from Garmin reps. I tried to contact them through the support site, but couldn't find out how to contact the right department.