Garmin Venue 4-41mm - issues since latestu update of 16.28

This is good to know. At least, they started to listen. How did you get one? Write to support again?

^^^this is exactly why I’m so mad. All software can break with updates and have issues. That’s somewhat expected. But the complete lack of customer service has me ready to switch and never look back. Garmin has decent competition now and needs to realize that customers will leave if they don’t treat them with respect.

I’m so glad I found this thread I thought I was going insane with the swimming! Garmin had no idea when I reported to them even when I mentioned I thought it had stopped worked after a software update (this is the UK customer service team so don’t know if that factors in). They sent me a new watch and the exact same issue continued - I hope they send a new softwares update soon because I’m sick of them just telling me to review how I’m swimming. 

I’d call and let them know how incredibly irritated you are and that you’ll be moving your business elsewhere. Venu 4s are still under warranty so it should be easy to do. They made absolutely no attempt to keep my business which was eye opening.

After months of waiting around for updates and still not getting one that fixed the issue, I asked if Garmin would accept a return for a full refund. They said they can't do it since it is now outside the "30-day" return window. They wouldn't budge. So it is my fault that I waited for promised updates to fix the issue instead of immediately returning it when I first noticed the crash? Very disappointed in Garmin's lack of accountability here.

That’s really surprising that they aren’t sharing information globally as this is a global issue. I’ve been told it’s a “critical issue” and developers are working on it but that’s it. As others has said, doesn’t seem like Garmin cares much for swimmers.

Ik heb hetzelfde probleem met zwemmen. Mijn zwemgegevens kloppen ook voor geen meter. Ik doe twee keren in de week een zwemtraining, inmiddels twintig jaar, dus aan de techniek en afzet ligt het niet. Mijn eerdere Garmin Venu 3 deed het prima en nu zo'n 5 keren een zooitje en ik baal ervan. Gisteren ruim 2 km gezwommen en volgens horloge 500 meter. Ik hoop dat het snel opgelost wordt. Ik reageer hier ook maar even omdat ik hoop, hoe meer geluid hierover hoe sneller er hopelijk een oplossing is.

It's a warranty issue which is covered for a year, not a return. The device is not operating as advertised so you want to file a warranty claim and return it.

Zorg ervoor dat u contact opneemt met de ondersteuning van Garmin en hen dit vertelt. Ze hebben de meesten van ons verteld dat ze zich alleen op een oplossing zullen concentreren als er veel mensen door getroffen worden.

Ja, dir heb ik gedaan. Ik heb in eerste instantie en vervangend toestel gekregen, maar bij dit toestel hetzelfde probleem. Gisteren contact opgenomen met Garmin. Vandaag antwoord gehad dat ze ermee bezig zijn??