Venu 4 - Gaps in sleep tracking

6911945 8 days ago

Software version 15.33 and 15.52

My partner recently purchased the Garmin venu 4 and has been wearing it for the last week or so.

Each night there are gaps in the sleep tracking. It doesn't register these periods as 'awake' - just full gaps. A quick google shows other users have reported this issue.

What's interesting is that the heart rate has been continuously monitored over this period, so it seems an issue with the sleep tracking itself.

Is this a known issue with this watch? Or could the device be faulty?

Thanks for any insights

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0 Scott 7 days ago

I haven't seen gaps in sleep tracking on any of my Garmin watches. I suggest calling support to see if they think it's a defective device.

0 Bill_Finkelstein 6 days ago

I have a related issue, but not specifically that one. I've had my Venu 4 for a few months now and it often doesn't recognize when I'm asleep! Last night I went to bed at 8 PM (I'm and old dude in my late 70s) and the Venu 4 only started tracking my sleep at 12:04 AM, likely after a restroom visit. I got some of my best sleep last night before midnight and the Venu ignored it!

0 Scott 6 days ago in reply to Bill_Finkelstein

Could you be wearing it too loosely? Mine rarely ignores sleep but it could be that it's not firmly against your wrist.

0 Bill_Finkelstein 6 days ago in reply to Scott

Nope - It's fairly tight. One notch more and it would be too tight.