Watch freeze during GPS activity and music on bluetooth headphones V15.33

I upgraded to V15.33 but the watch still freezes.

During a run with GPS and music on bluetooth earphones, it froze after 10 minutes and required a manual reset. This caused all run data (steps and distance) to be lost.

This issue has been present since day one of owning the watch —please provide an urgent fix.

Thank you

Top Replies

kuzan 2 months ago +1

Well, that was pointless. I'll run some tests tonight as well. If it happens again, I'll keep you posted on the forum.

All Replies

0 kuzan 2 months ago

Well, that was pointless. I'll run some tests tonight as well. If it happens again, I'll keep you posted on the forum.

0 3773859 2 months ago

So there were no improvements at all?

0 2654338 2 months ago

The same thing happened to me last week. Exactly after 10 minutes, the watch froze. Amazon Music was playing via AirPods during the run. After that, I updated the software to version 15.33. On today’s run, the watch froze again. It is really annoying — I will return the watch.

0 3773859 2 months ago

Unbelievable! They even claimed they fixed this exact issue with the 15.33 version

0 kuzan 2 months ago in reply to 2654338

I'm also verifying this...

Actually, I've also switched to an Apple Watch (or Coros / Suunto).

0 3663755 2 months ago in reply to kuzan

Something happened to me. Updated to 15.33, played Spotify music with headphones and did strength workout. Crashed after 10 minutes. Doesn't happen when I play "my music".