ECG app setup not showing up or Garmin connect

6626031 8 days ago

I just got a new Venu 4. ECG setup is not showing app in Garmin Connect and therefore the app not available on the watch. I tried all that is described on other threads. Restart app, restart watch. I am in a compatible region, have a 2 step authentication, location services are on. Not sure what else to do. Maybe returning the watch and trying to get a new one?

0 Garmin-Tracy 8 days ago

Hello!

What country are you in?

Is your country listed as a supported region here - https://support.garmin.com/en-US/?faq=QssFZHtIOfAYNSSmzXNwY9

If you review the steps in this article - https://support.garmin.com/en-US/?faq=w12eWCpMwf0iPmv2NTE7q7 - what country does Garmin Connect think you are in?

0 4052545 6 days ago

ECG setup missing in Connect does not have anything to do with your watch, unless you are on outdated software. Exchanging the watch is not a helpful solution in your case. What Garmin Watches Have the ECG App? | Garmin Customer Support

0 fallingrock 5 days ago

I’m not seeing the ECG app either.

I set it up on my V4 and have one recording, but can’t find the app on the watch or in garmin connect on my iPhone.

Garmin-Tracy

0 Garmin-Tracy 1 day ago in reply to fallingrock

Have you enrolled your device in the Beta program?

important note about ECG App: Moving forward, the Beta software available for the Venu 4/4S will have the ECG feature disabled. If you would prefer to keep the ECG App feature accessible on your watch, we recommend not participating in the Public Beta program. The ECG App feature will be made available again on versions of beta software that we anticipate becoming Live updates. In other words, you will see the ECG feature become enabled again in Beta software toward the end of our quarterly beta cycles. The ECG App feature will remain available with Live software updates (on compatible watches).