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Venu3 accelerometer sensitivity tuning

3378212
12 days ago

Is it possible to tune Venu3 accelerometer sensitivity? I'm new to Garmin watches, recently changed my Samsung Watch 5 to Garmin Venu 3. Garmin's accelerometer does not detect steps (and any movement at all) when I'm not running or walking like a mammoth, Samsung does. I see it as right now I have both watches on hands. So looks like Venu's accelerometer needs to be tuned. Didn't find such setting in configuration. Do I have to go to Garmin's authorized service center for hardware tuning? Or there is a way for software tuning (via any app or on the watch)?

To prevent questions regarding "why did I choose Garmin instead of Samsung" - the point (not the only, but definitely main) was a watch battery.

  • 0 11 days ago

    IDK if it's adjustable or tunable, but there was a recent post about a Venu3 accumulating many steps while driving, which is a different, but perhaps related problem.  Mine seems to very closely parallel what my Android phone reports. 

  • 0 11 days ago in reply to looigi

    Hi, yes I has seen that post, but the case is very different. There are no "false" steps, there are uncounted steps. And, as I mentioned above, another watch, being not positioned as "accurate" and "sports" and "training", works a lot more correctly (again, I tested it, wearing both watches simultaneously). I don't believe Garmin is using worse hardware than Samsung, so in my opinion this is a calibration and tuning case. Probably Garmin watches are calibrated not for daily use, but for runners and kinda that, so their accelerometer is tuned to lower sensitivity. So the question is - how to tune it to have real data at daily use?

  • 0 8 days ago

    Hello!

    There is not a "tuning" per se. However stride length can be manually set and may help. Additional things to consider - Are the steps inaccurate during general use or during activity are both? Is GPS being used for activities?

    Check out the following articles - 

    My Garmin Watch is Not Accurately Counting Steps

    The Step Distance Recorded on My Garmin Watch Is Wrong

  • 0 7 days ago in reply to Garmin-Tracy

    Hi! Steps are inaccurate only during general use, in activities all looks to be correct.

    Regarding stride length - for sure, when I'm not walking to reach some target (no, not Garmin's target, but an office or shop for example), my step is shorter and moving speed is lower, probably below 4km/h. So You mean for to these steps being counted I have to set my stride to 0.3 meters or kinda that? I cannot imagine how Samsung solved this issue (which I first observed with Garmin), but they solved, without tuning a stride.

  • 0 7 days ago in reply to 3378212

    Just to verify, You are walking with a normal arm swing, not pushing a stroller or shopping cart or anything that would limit the swing of the arm wearing the watch?

  • 0 7 days ago in reply to Garmin-Tracy

    well yes, I'm walking "as usual", not with some special tricks to fool up the watch :) while walking activities sometimes I have hands in my pockets but steps are counted correctly