Background graphics no longer appearing on wake-up screen [Venu 3s]

I saw a few older posts about this, but can't seem to find a current solution.

Since I bought the Venu 3s in December 2024, it has displayed beautiful animated graphics that correlate with the current weather as my wake-up screen. Then I slide up to view my Morning Report.

As of today, 6/1/2025, those graphics no longer appear. Just a black screen (but still includes the data). I did a software update (to 14.15), thinking that might resolve the issue, then discovered I can't see the MR again until the next day to see if the update worked (I ended up finding a way to access Advanced Settings, but that came with its own issue of the MR only being on screen for a blip, then disappearing, but from what I can see, the background is still missing the graphics - I guess I'll know more tomorrow when I see the MR again)

Since their phone product support is closed today, I have been on a chat with a Garmin rep who has been severely unhelpful and basically told me it's "operating as intended" without even looking into it. It's been a nightmare.

I have already tried:

  • updating the software
  • reviewing the MR settings (which do not include a graphics, display, or weather option)

Has anyone else had this issue recently, and did you find a solution? What was it?