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14.15 update broke my golf - Venu 3 will no longer open my Golf course

WalkOrGolf
2 months ago

Summer is here so we are back to our summer golf course. Last year I was happily using my Venu 3 to play this version of the course.

The update to 14.10 happened just before the course change over, and the problem continues in 14.15.

The norm is to press button A to open the choices, select Golf, allow the watch to find the GPS satellites, and select the course to play. The Venu 3 then downloads the course. Pressing button A should then open the course, make me select Mens or Ladies even though it is ALWAYS the same (do they think I change sex from time to time?), and show the first hole.

It doesn't. Instead of opening the course, it kicks me back to the Apps and Activities menu.  The watch will happily let me load and play the winter course but the holes are not all the same. So far it has happened many times whilst waiting to tee off and further attempts during recent rounds.

I've tried deleting the courses from both the Garmin Connect app and the Garmin Golf app on my phone, and reloading them. I've restarted the watch umpteen times. I was about to post and found that there was an update, so I've updated to 14.15 and it still doesn't work as it should. This evening I have tried many times. 4 failed, one actually loaded the course. But then I tried again many more times, and each failed.

Since 14.10, and now 14.15, the course has only twice (whilst at home) loaded and appeared ready to play - but it is not repeatable either at home or at the course. 

Other local courses will download and open but clearly that is no use.

How can I get my watch to open Durham City Golf Club course?

Update 25th May : email reply from garmin support implying unknown issue and suggested check in Garmin Express for updates, and asked for pictures or a video. Sent.

Update 30 May: Support suggested reading g the manual on how to download a course using garmin connect. I was rather upset that the agent clearly hadn't read this forum thread where I stated I'd done this.

Whenever I get time to phone, their phone lines are closed sos I will try to make time on Monday to ring. 

  • 0 15 days ago in reply to Garmin-Tracy

    Hi there: same Issue and very dissapointed! I bought Venu 3 because of golf features and its accuracy! How can I try to upload the courses.txt from your my device to try something different to solve my Venu · 15.00 issues ?

  • 0 15 days ago

    Sam issue -- but I have found that if you hook watch up to you computer and connect to Garmin Express app, do a sync and update---it will then function correctly for ONE round.  If you try to do another round on the same course - then it kicks you back to the "Activities/App screen!

  • 0 15 days ago in reply to Garmin-Tracy

    Sam issue -- but I have found that if you hook watch up to you computer and connect to Garmin Express app, do a sync and update---it will then function correctly for ONE round.  If you try to do another round on the same course - then it kicks you back to the "Activities/App screen!

  • 0 14 days ago in reply to 7135727

    What I’ve been doing lately is before every new round I power off my watch and then turn back on, this seems to resolve the issue with not opening the course and the auto shot feature works again. 

  • 0 11 days ago

    Same issue, just bought the watch. Can’t start a golf round. 

  • 0 10 days ago

    I am experiencing the same issues on my Venu 3. On 14.15;

    - When starting a new round the watch jumps back to the Activities menu.

    - After restarting the watch does start the round. However, the Hazards menu option is greyed out and the watch does not record every first shot on each hole. After the first shot the watch does record the following shots.

    I then update the watch to 15.00 beta;

    - The watch does start the round correctly. However, I restarted the watch before starting a the round so I'm not sure if the first issue is solved or not.

    - The watch does record all shots correctly, including the first shot. So this is an improvement over the 14.15 software.

    - The Hazards menu option is still greyed out so this is not solved in 15.00

    Next round I will see what happens if I do not restart the watch before starting the round. 

  • 0 5 days ago

    Watch software updated today to 15.01 (beta - so you have to be registered to get that) appears to solve course opening and also hazards showing. I'm not near golf course so cannot check other aspects. 

  • 0 4 days ago in reply to WalkOrGolf

    I can confirm that since installing the beta 15.01 the issues with the app starting and the distance to hazard/layups now work correctly. This is after playing just one round at my home course but it is looking promising.

  • 0 2 days ago

    I had the same thing. I can 'reset' by just rebooting the watch. Than it works. But on the course there are not hazards selectable.