14.15 update broke my golf - Venu 3 will no longer open my Golf course

Summer is here so we are back to our summer golf course. Last year I was happily using my Venu 3 to play this version of the course.

The update to 14.10 happened just before the course change over, and the problem continues in 14.15.

The norm is to press button A to open the choices, select Golf, allow the watch to find the GPS satellites, and select the course to play. The Venu 3 then downloads the course. Pressing button A should then open the course, make me select Mens or Ladies even though it is ALWAYS the same (do they think I change sex from time to time?), and show the first hole.

It doesn't. Instead of opening the course, it kicks me back to the Apps and Activities menu.  The watch will happily let me load and play the winter course but the holes are not all the same. So far it has happened many times whilst waiting to tee off and further attempts during recent rounds.

I've tried deleting the courses from both the Garmin Connect app and the Garmin Golf app on my phone, and reloading them. I've restarted the watch umpteen times. I was about to post and found that there was an update, so I've updated to 14.15 and it still doesn't work as it should. This evening I have tried many times. 4 failed, one actually loaded the course. But then I tried again many more times, and each failed.

Since 14.10, and now 14.15, the course has only twice (whilst at home) loaded and appeared ready to play - but it is not repeatable either at home or at the course. 

Other local courses will download and open but clearly that is no use.

How can I get my watch to open Durham City Golf Club course?

Update 25th May : email reply from garmin support implying unknown issue and suggested check in Garmin Express for updates, and asked for pictures or a video. Sent.

Update 30 May: Support suggested reading g the manual on how to download a course using garmin connect. I was rather upset that the agent clearly hadn't read this forum thread where I stated I'd done this.

Whenever I get time to phone, their phone lines are closed sos I will try to make time on Monday to ring. 

  • Ich hab seit dem letzten Update auf SW 14.15 dasselbe Problem (Einschaltproblem) und beim Golfspielen werden keine Hindernisse (Bunker, Wasser, etc. mehr angezeigt), sind direkt ausgegraut.

  • Ich hab seit dem letzten Update auf SW 14.15 dasselbe Problem (Einschaltproblem) und beim Golfspielen werden keine Hindernisse (Bunker, Wasser, etc. mehr angezeigt), sind direkt ausgegraut.

  • Habe seit 14.15 dieselben Probleme. Golfspielen App kann nicht gestartet werden, erst wieder nach Neustart und es werden keine Hindernisse mehr angezeigt, da ausgegraut. Ich hasse Software Updates die alles verschlimmbessern ....

  • I have the same Problems since SW 14.15 ....

  • Dissatisfied Venu 3 Owner here, having the same issues as all other users in this forum. I do have a ticket open with Garmin and they are addressing, but, I live in Canada and our golf season is only 6 months.  I bought the watch for the golf features and am being told I just have to sit and wait for software release.  I am really disappointed in Garmin in that they really are not will making any amends to their customers. 

    I did email and ask if we can receive a pre-release and test 15.00 before general release.   

  • Venu 3 Owner here, I have the same issue and have opened a ticket with Garmin support.  I live in Canada, our  golf season is about 6 months and I’ve expressed my disappointment to Garmin Customer Support that the watch has a few software issues with golf, I was advised some were known issues and some were new.  Anyway, when I expressed my disappointment and asked for some type of compensation for the disruption, here’s the answer I received.

    Hello XXXX,
      
    I discussed your case with my manager at length prior to responding to your e-mail. I understand your frustration and I promise that our team is working diligently  on a resolution to the software behavior. 
    I am sorry that you feel my answer is unacceptable, but there isn't another answer to be given.
  • If they could simply allow us to roll back to the version that was current at the beginning of March of this year, that would work for me.  I just opened Garmin Golf and looked at the shot map from when I played in Florida, and at that time, it got all my shots.  It was sometime after that where they broke it.

  • I no longer see hazards with the new update