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14.15 update broke my golf - Venu 3 will no longer open my Golf course

WalkOrGolf
3 months ago

Summer is here so we are back to our summer golf course. Last year I was happily using my Venu 3 to play this version of the course.

The update to 14.10 happened just before the course change over, and the problem continues in 14.15.

The norm is to press button A to open the choices, select Golf, allow the watch to find the GPS satellites, and select the course to play. The Venu 3 then downloads the course. Pressing button A should then open the course, make me select Mens or Ladies even though it is ALWAYS the same (do they think I change sex from time to time?), and show the first hole.

It doesn't. Instead of opening the course, it kicks me back to the Apps and Activities menu.  The watch will happily let me load and play the winter course but the holes are not all the same. So far it has happened many times whilst waiting to tee off and further attempts during recent rounds.

I've tried deleting the courses from both the Garmin Connect app and the Garmin Golf app on my phone, and reloading them. I've restarted the watch umpteen times. I was about to post and found that there was an update, so I've updated to 14.15 and it still doesn't work as it should. This evening I have tried many times. 4 failed, one actually loaded the course. But then I tried again many more times, and each failed.

Since 14.10, and now 14.15, the course has only twice (whilst at home) loaded and appeared ready to play - but it is not repeatable either at home or at the course. 

Other local courses will download and open but clearly that is no use.

How can I get my watch to open Durham City Golf Club course?

Update 25th May : email reply from garmin support implying unknown issue and suggested check in Garmin Express for updates, and asked for pictures or a video. Sent.

Update 30 May: Support suggested reading g the manual on how to download a course using garmin connect. I was rather upset that the agent clearly hadn't read this forum thread where I stated I'd done this.

Whenever I get time to phone, their phone lines are closed sos I will try to make time on Monday to ring. 

  • 0 3 months ago

    same thing has happened to me and I can't find a solution

  • 0 3 months ago

    I have the same problem

  • 0 3 months ago

    same thing has happened to me and I can't find a solution

  • 0 3 months ago

    This happened to me before the latest update. And it seemed to be specific to a downloaded course. Because if you pick another one, it works. Theni went back to the one I wanted and it worked

  • 0 2 months ago

    I have emailed Garmin support, but am disappointed that no support agent has picked up this forum thread. Garmin-Tracy

    NB whilst I agreed to install 14.15 and saw my watch do so, the sw version showing on the watch is 14.10 and settings > system >software update says there is no update available.

  • 0 2 months ago

    Support seem to suggest mine isan isolated incident so I would ask that anyone this issue submit a report,chat or email.

    They suggested deleting the course from my watch and reading it, but I've already done that several times. . 

  • 0 2 months ago

    Exactly the same. Deleted the course several times on my mobile App but problems persists. Problem came with 14.15. Maybe I was just lucky before.

  • 0 2 months ago

    I just called Garmin support as I bought a watch yesterday and went to the course today and had this problem. The rep acknowledged it is a known issue that has been sent to engineering but the fix won’t be until August possibly. He suggested that if more people called in then it might get expedited.

  • 0 2 months ago

    Only had the watch two days and played golf at my home course. Exactly the same issue as others reported in this thread. Press button A after acquiring satellites and selecting my course only to be taken back to the select activities menu.

    I switched off the watch and back on again and this time the gold app opened on my course. After a few holes the distance to the hazards changed to inactive. Power off and on again and all worked for about 3 holes and the same thing happened.

    Going to give it another couple of weeks to see if an update is pushed otherwise I will return it within the 28 day return window. Shame, it's good otherwise.

  • 0 2 months ago in reply to mick.t2

    If you have the cycles can you and anyone else that hasn’t call the support line? The response was quick and the more people that officially report the issue, the quicker it will be fixed I’d think. Like you, I just bought the watch and would love to keep it but this functionality needs to work, it’s golf season here in the Northeast!