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Issue with speaker sound "OFF" when out of sleep mode

panteror
9 days ago

Hi,

I found origin of my speaker sound problem on my VENU 3 i have since many weeks. My watch has the last available firmware available.

Each time the watch goes to "sleep night mode" at night, when i leave the sleep mode each morning, the speaker is like OFF even if the level is set at 50% or whatever.

I tested and saw this problem for the call phone app and also with the music "spotify app".

I need each morning to lauch my music app and just touch one time the speaker setting with volume up or volume down to activate the sound of the speaker.
He is set to OFF probably when the sleep night mode is ON but he never come ON again automatically at wake up when i leave the "sleep mode".
If i activate the sleep mode manually and leave it manually too, the problem is still here so it's a problem with the leave of the sleep night mode.

It's very disturbing.
Thanks for your help and fix.

  • 0 9 days ago

    Additional test 05/20 : If i set an alarm during the day, the alarm will activate the speaker.
    Test :
    1) I launched a music title on the spotify app, i have no sound
    2) i am letting music to play without speaker sound
    3) i set an alarm while the music is playing.
    4) When alarm is ringing, the sound of alarm is audible and finally the sound of my music too.
    So the alarm has activated the speaker for both (alarm + music app).

  • 0 7 days ago

    UPDATED TO 14.15 and problem is still there.

    If i restart the watch, speaker is ON
    If i activate sleep mode then desactivate like each morning, speaker IS OFF

  • 0 6 days ago in reply to panteror

    I just confirmed that after an overnight sleep mode, the speaker is mute even though the volume is set to about 80% max.  I can fix this by tapping the Music App, tap Play icon, no sound, tap the 3-dot menu, Speaker [volume shows almost max but silent], Tap Volume Up/Down and sound starts.

    I haven't checked accepting incoming Phone Calls as yet.  This is all on ver 14.15.  I already re-installed my Face-it watchface and already restarted the watch again after this initial update/install of 14.15

    Jeff