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Venu 3 Voice Assistant issues with Android.

JGOhio 6 months ago

Hello,

I've seen a few topics about this subject but I'm not seeing any real fixes. I have a 2023 Razr plus and just got the Venu 3. I press the voice assistant on the watch and nothing happens or sometimes it says "cannot connect". I've tried the factory restore, reboots and all those common suggestions. I had a chat with a Garmin rep and they don't know. They said they will email when they have answers. What the heck does that mean?? Does anybody have any input on what to try? On my phone I have Google assistant and voice access. Could they be clashing?? If the watch doesn't get a fix soon I guess I will have no choice but to return it to the store and get something else.

TIA- JG

0 Garmin-Tracy 6 months ago

Hi JG - Two things

1) At this time I would tell you that there is not a fix, however we are aware, have duplicated the behavior and are actively working on a resolution.

2) I am going to direct you to https://forums.garmin.com/sports-fitness/healthandwellness/f/venu-3-series/404350/google-assistant-suddenly-won-t-connect-uninstalling-google-updates-not-working-had-been-working-fine-until-2-days-ago which is the main post dealing with these behaviors and lock your post. I will keep everyone up to date via that post