13.17 body battery vanished?

6978990 1 month ago

This is now the second time I've seen this bug. During a normal day, the graph for body battery goes blank. All the data is visible in GC, but the histogram on the watch is gone except for some recent points. The first time this happened I rebooted the watch, manual synced, and it came back but this time that's not working. Actually this time I rebooted and more of the graph points disappeared. See my photo.

Edit: I just synced my Edge 840 and then the histogram reappeared... Maybe this is a Trueup issue since that recently got changed this version??

"Improvements to the Body Battery accuracy when users have multiple devices."

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0 4529604 29 days ago

I have experienced this issue already as well, and when I complete an activity, it always shows Basketball in the body battery for some reason, even if that's the sport I haven't even played. This new update is quite problematic.

0 Garmin-Tracy 27 days ago

All-

Thank you for your participation in this forum thread. So that I may assist you further, please reply with the following:

May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?
How frequently is this happening?
Does it always correct when syncing another device?
Do you have an android or iPhone? Operating system?
What is the software version for the Garmin Connect App?

0 Garmin-Tracy 27 days ago in reply to 4529604

4529604 Would you be able to send any images showing all activities recording as basketball?

0 6978990 27 days ago in reply to Garmin-Tracy

Hi Tracy. Thanks for looking into this.

1. yes

2. yes

3. USA

4. I don't think this occurred before 13.17, and that came out two weeks ago, so let's say once a week.

5. So far that has worked

6. Pixel 7 Pro Android 15

7. GC v 5.10

0 6978990 27 days ago in reply to Garmin-Tracy

all activities recording as basketball?

I'd like to add that when I go for a walk it just shows "Activity" with the guy stretching up. Used to show walk, and GC has the right information.

0 Garmin-Tracy 27 days ago

Update as of 3/4/2025

Ladies and Gents -

We have been able to reproduce this internally and are currently looking into a resolution for this disruption. Once we have any updates, I will be updating this thread. At this time, no further information is necessary. Thank you for your patience while we work on this disruption.

0 4529604 26 days ago in reply to Garmin-Tracy

Yes, sure:

‘The activity saves as table tennis on the watch, but the body battery shows basketball??? It shows table tennis on GC too

0 Garmin-Tracy 26 days ago in reply to 4529604

Awesome, Thank you! We have reproduced this now as well.

0 Steffen 1 day ago in reply to Garmin-Tracy

The same issue also exists on the fenix 8:

forums.garmin.com/.../bug-body-battery-and-stress