Google assistant suddenly won't connect. Uninstalling Google updates not working. Had been working fine until 2 days ago.

KJWIL 3 days ago

I received a venu 3s for christmas. I initially had some difficulty getting the Google Assistant to work. By uninstalling all Google updates, I could get it to connect. Once it connected the first time, I could update the Google app and it worked like a charm. Suddenly two days ago, Google Assistant stopped working. I have done all the troubleshooting I can come up with. No updates are available.

The watch is a trusted device.

I am able to use the Google Assistant when my screen is locked

I have uninstalled all of the Google updates and tried connecting before updating the app.

I have removed the watch from the Garmin Connect app and completely from my Bluetooth settings.

I have turned the watch off and then re-paired the watch to my phone.

I cannot get Google Assistant to start working again.

I can see the phone screen become active when I trigger the button on my watch, but I never get the triangle with the microphone on my watch face. When I look at the actual Bluetooth connection for the device, I can see the toggle for audio slide over into the on position, then it toggles off then back off then back on again before finally turning off for good and I get the message on the watch face telling me it can't connect to Google assistant.

I noticed that I have three categories for devices in my Bluetooth settings. Speaker, headphones, and other. According to research I've done, other means Bluetooth isn't quite sure what this device is and, it considers Garmin Venu 3s to be in the "Other" category. Is this the problem???

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0 KJWIL 3 days ago

Forgot to add phone is a Samsung S24 Ultra running Android 14.

0 RobyLXXII 2 days ago

I have the same problem but with Galaxy S25Ultra.

Exactly the same.

0 Garmin-Tracy 2 days ago

I would like to gather some additional information if possible. Please let me know if I can reach out via private message.

0 Al P 2 days ago in reply to Garmin-Tracy

You can definitely pm me.

0 KJWIL 2 days ago in reply to Garmin-Tracy

You can reach out to me as well if you wish.

0 JeffsV3 2 days ago

Venu 3 with Pixel 7. Up to now Voice Assistant generally worked as long as the Phone's quick access bluetooth top-drop-down bubble indicated "Watch". Periodically after an overnight separation from my phone, this quick access BT bubble would show "Bluetooth". The watch was still connected, and Garmin Connect would be fine, but Voice would fail. Easiest fix would be to restart the watch, upon which the Phone BT quick access bubble would revert back to "Watch" and Voice Assist from the Venu 3 would again be fine. Only long overnight distancing between watch and phone spoiled this.

Now, with ver 13.17 a shutdown and restart of the watch does not fix this. A restart of the Pixel 7 phone also does not work. When long-pressing the middle button l see "Connecting to Voice Assistant". This lasts for perhaps 20 seconds before "failed". On the Pixel 7 I notice that the Bluetooth bubble momentarily switches to "Watch" as a microphone indicator also shows up, but the BT quickly reverts back to "Bluetooth", and the Voice fails. No solution as yet.

If I happen to be looking at my phone, I can see the Voice Assistant Microphone activate, and I could speak to my phone, but that defeats the purpose.

Jeff

0 1734172 2 days ago in reply to JeffsV3

Pixel 7p here... I've noticed that the voice assistant USED to work well before the recent updates (got stuck on a beta for a few weeks). I can confirm that the phone recognizes the assistant request from the watch, voice commands are processed on the phone, but the watch just sits and spins trying to connect.

Garmin's SW quality control is a hot mess.

0 KJWIL 2 days ago in reply to Garmin-Tracy

How would you be getting in contact? Through email, through the Garmin Connect app? I don't see a messaging function through the forum.

0 Garmin-Tracy 2 days ago in reply to KJWIL

@KJWIL - I just sent you a message through the forums private messaging. Let me know if you do not receive it

0 JeffsV3 2 days ago in reply to Garmin-Tracy

I removed my Venu 3 from Garmin Connect and my Pixel 7 phone and then re-Added the device using the normal Garmin Connect procedure as directed by Garmin Support. This did not solve the problem. Same symptoms as described in my earlier post in this thread.