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VENU 3 BRICKED

PRK91
4 months ago

Synced my device and then closed the app and started a Walk activity and then the following events happened.

1) Device restarted, and the blue icon kept on flashing for almost 10 minutes (refer to Video 1 link below).

2) After that I pressed the Button A (top button) for 15 seconds and the watch switched off. I again pressed Button A to start the watch and it showed a different icon and the watch was entirely reset (refer to Video 2 below)

3) The watch began functioning normally and I reinstalled only one data field (Walker data field) and was syncing the watch and had a 5 mins walk activity. After that the watch stopped itself and again started flashing the blue icon (refer Video 3 link below).

4) Now, I turn off the watch using the Button A and turn it ON, it still displays the blue icon flashing. I also tried connecting to my laptop and then turning ON, same blue flashing icon.

Video link 1: 

Video link 2: 

Video link 3:

I have so far been critical about Venu 3 is the availaibilty of software features, but this entirely different. I have zero ideas regarding what Garmin thinks of Venu 3 and this is by far the worst watch I have got. I have no idea what to do now and it is Lunar New Year holidays now in Taiwan, not sure if any of the customer care can help.

Former Member Any help from your side? I reside in Taiwan.

  • 0 4 months ago in reply to pato

    Could be GPS too, because most GPS activities use the barometer sensor.

  • 0 4 months ago

    Same problem. Stuck in a blue triangle reboot loop after selecting the "Row indoor" workout on my 3s. First time I've tried that workout since installing the latest update a few days ago.

  • 0 4 months ago in reply to PRK91

    I do have exactly the same problem. Except the total reset is not working. Switching off and on is not doing anything.The blue triangle is keep coming flashing

  • 0 4 months ago

    All, 

    We are aware of the disruption of devices displaying a blue triangle when starting a GPS activity. Holding the power button until the unit powers off may or may not restore functionality temporarily. I am very sorry for any frustration and appreciate your patience as we work on a resolution. 

  • 0 4 months ago in reply to Garmin-Maeve

    Please follow these steps to reset the watch 

    1. Press and hold the power button until the watch powers off.  

    1. Press and hold the top and bottom buttons.  

    1. Release the top button after the first vibration. 

    1. Release the bottom button after the second vibration.

    Then to re-pair with your phone, you will need to have your phone forget the watch in the list of bluetooth devices