BATTERY LIFE REDUCED

3851545 29 days ago

Battery deteriorated suddenly After latest update December 2024. Battery used to last 7-10 days, now it loses +50% in a single day. Change happened overnight after software upgrade. Checked all settings, no changes. Please advise.

Top Replies

3851545 4 days ago +2 suggested

Given up. I was the one who raised the “thread” 25 days ago and I am still in the dark with no answers. Absolutely no support from Garmin on the issue and their willingness to assist with customer support…
jcw1407 2 days ago in reply to jcw1407 +2

I switched my watch off. Charged it to 100% and it is looking good now, so I was a bit quick saying 12.12 didn't work. looks like I needs a power cycle after the update.
FeriGodo 19 days ago +1

Garmin-Tracy pay attention to this thread

All Replies

0 FeriGodo 19 days ago

Garmin-Tracy pay attention to this thread

0 FlyingFiish 18 days ago

I've just reported this through Garmin Support - they've said they'll open a case through 'Allow Logging' which they've added to my sync queue. Typically states I need to mark every time it happens... which.... well... how do you do that when it's just constant?! Last time this happened - did they release another update to fix it?

0 9592394 14 days ago in reply to FlyingFiish

This is such a problem. I am having the same issue, they mentioned to me that they want to replace the watch with recycled watch. Meaning is a a watch built with recycled parts. I mean I only have the watch for 6 months.

0 4902026 14 days ago

Same here with my girl's watch.

And what really grinds my gear, that year ago happened the same thing with my Venu 2 plus. And here we go again.

0 9592394 14 days ago in reply to FlyingFiish

What was there solution to this?

0 9592394 14 days ago in reply to 4902026

What was the outcome? New watch or recycled watch?

0 4902026 14 days ago in reply to 9592394

I get new watches. I was really surprised because it looks like SW issue.

+1 Garmin-Tracy 13 days ago

Thank you for your participation in this forum thread. So that I may assist you further, please reply with the following:

Since installing software version 12.11 have you done a hard reset on your device?

Press and hold the top side button for 15 seconds until the screen turns black. Disregarding any messages that may appear on the screen.
Once the watch is off, press and hold the top side button for 2 seconds and let go. You should see a triangle appear. Wait for watch to complete bootup.

If that did not help, have you tried resetting the watch to default?
Where are you located?
May we follow up with you via e-mail? There is a substantial amount of information needed and email will be more effective

0 jcw1407 13 days ago

Same here, in fact it's even worse - I used to get a week between charges. Now my battery is going from 100% - 20% in 8 hours since I updated

0 3851545 13 days ago in reply to Garmin-Tracy

1. I have hard reset - did not help.

2. I have reset to default - did not help.

3. I am in Durban, South Africa.

4. Use my gmail [email protected]