Some shortcuts don't work after software 10.20 update

I'm having problems with some right swipe shortcuts after updating to 10.20.

If I set the shortcut to calculator for example, it shows briefly sort of half-way on the screen but then just disappears and goes back to the clockface. I can get to the calculator through the apps menu and the calculator app itself seems to work fine but getting to it through the shortcut doesn't. Setting the shortcut up for some other things (tips for example) works fine.

I tried rebooting the watch and same results.

I'm not sure if this is related to version 10.20 because I updated my watch several days ago and this just started today but my watch is just chewing through my battery today at a rate of probably at least 25% per day which is just crazy (normally get about a week between 80% and 20% battery). It appears this battery issue is NOT related to version 10.20 but I cannot be certain.

Thanks for any insights.

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+1 Scott 11 months ago

Your calculator app is a third-party app, correct? I think it's third-party apps that behave this way. Garmin apps seem fine. I tried a third-party weather app and it did the same thing you described. Garmin-Inder

0 El Burgo 11 months ago

Not just 3rd party apps - same problem in 10.2 with Hydration as a right swipe shortcut (see seperate thread).

0 Scott 11 months ago in reply to El Burgo

Yes, I see. I installed the hydration app and got the same result as you.

0 Dani 11 months ago

Yeah, looks like this update broke this.

0 ogrnls 11 months ago

A couple days ago I lost the swipe right function. After turning off and on it worked again. This was before my watch updated to 10.2

0 7546024 11 months ago in reply to Scott

It was just one of the selections to toggle on or off in the connect app and not something I loaded separately so I assume it's a Garmin app.

0 7546024 11 months ago

Well, it appears the clear consensus here and elsewhere is that this was broken in the 10.20 update. It seems to work for most people by swiping right very slowly but does not work if you do the normal quick swipe like it used to and should. Anyone from Garmin have insight into when we may get a bug fix update for this? I'm guessing this is affecting most everyone with a Venu 3 who uses the swipe right function (& I'm guessing other watches too but not sure).

On my battery drain issue after installing 10.20, here's what I found. I use a sun & moon rise/set app on my center button and it was stuck searching for GPS info continuously in the background after the update. Once I did an activity that locked on GPS, that app was happy, and the problem went away. I've ran into similar continuous GPS usage before after other updates but forgot about needing to do a GPS activity to get it to stop. Battery usage is back to normal thankfully. If you ever have battery drain issues after an update, I'd suggest turning on any activity that uses GPS (run / hike / whatever) until it gets GPS lock and then stopping the activity and it likely will get things back to normal battery usage.

0 jim_m_58 11 months ago in reply to El Burgo

Understand that the term "3rd Party apps" isn't quite right.

What's involved are "Connect IQ App", and many of those are done by 3rd parties, but many are done by Garmin -the Hydration app is an example that.

0 7546024 11 months ago in reply to Scott

The calculator app is "by Garmin"

0 7546024 11 months ago in reply to 7546024

I've also switched the setting to use different Garmin & non-Garmin apps for the right swipe and the same problem happens. I don't think it has anything to do with whether it's Garmin app or 3rd party app but appears to be something on the OS / 10.20 update side of things.