Venu 3s Trainings/Workouts not sychronizing

Hi,

I have the Venu 3s and I was very happy until some days ago I noticed that I can't change the Yoga Training I use for stretching anymore. I change it in the connect IQ app and send the new one to my phone but the new content doesn't show up (in fact, the watch doesn't show any new trainings). I have the newest firmware installed on the watch and updated the app and tried several times again, always with manually sychronizing the watch afterwards but the Trainings still don't update. Then I tried to delete the training to send it as new but the instructions how to delete a trainings from the handbook don't work because nothing happens when I swipe to the right so the delete menu doesn't show up.

Does anyone else have the same problem? Or does anyone know how I can fix this?

Thanks a lot!

With bests.

0 4188572 over 1 year ago

Hey, I've been loving my Venu 3s, but recently ran into a frustrating issue where I can't change the Yoga Training for stretching. I've tried updating the app, manually syncing, and even deleting and re-adding the training, but nothing seems to work. I also couldn't delete the training as per the handbook instructions. Wondering if anyone else has faced this or has a fix?

0 Garmin-Inder over 1 year ago in reply to 4188572

Thank you for your report. We'd love to look into this for you. But will need some additional information to better understand the disruption.

Do we have permission to email you?
Do we have permission to access your Connect account?
What country do you reside in?
Please record a video of the disruption and upload it here