Black screen on Venu 3

The last Friday the screen of my Venu 3 has gone black (9.18v). What can I do to make it work again?

I tried to turn off and turn on several times, but the screen remains black. I tried to "crash" the watch (pressing repeatedly power and back buttons), the watch I think crash, because makes a long vibration, but the screen remains black.

I don't know what else to try to get the screen to work.

I have talked with the Garmin Support but they told me that I need to talk with the "beta developers" because I am in the beta program.....

But until now...my watch do not works :-(

serial number: 7ZJ048414

Beta version: 9.18

Top Replies

camponubla 10 months ago in reply to Scott +1

Thanks Scott,

But I tried everything and nothing works, the screen is still black. I have contact again with Garmin Support, and I have left the beta program. Tomorrow I will connect the Venu 3 by cable…

All Replies

0 Scott 10 months ago

You can try a hard reset, sometimes that works. Turn it on, then press and hold the top button. Normally you would see the Controls screen, the emergency alert screen, then it will vibrate and finally turn off. Since you won't see the screens, try holding the top button down for 20 seconds or so. The turn it back on. Do you see the blue triangle when you turn it on?

0 camponubla 10 months ago in reply to Scott

Thanks Scott,

But I tried everything and nothing works, the screen is still black. I have contact again with Garmin Support, and I have left the beta program. Tomorrow I will connect the Venu 3 by cable to the PC and perhaps the Garmin Express sill install the original software. After this, maybe the screen turns on again.

0 Ernesto 10 months ago in reply to camponubla

Do U have luck? Did it turn on?

0 camponubla 10 months ago in reply to Ernesto

No Ernesto :( I have tried to connect by cable the Venu 3 to PC using Garmin Express, to try to installa "oficial version", but the Garmin Express say "you have the lastest version of the software, 9.18" :-(

0 Camtodd 10 months ago in reply to camponubla

sorry to hear. Same problem for me although I am not on beta program. Im still on 8.25.

0 Ernesto 10 months ago in reply to camponubla

That sucks. Try to contat garmin support to claim the warranty and maybe an exchange

0 Garmin-Inder 10 months ago in reply to camponubla

You'll want to contact Garmin Support again to discuss available options as you are having trouble going back to the live version. They should be able to guide you through it.

0 7456279 1 day ago

I have the same issue. I didn’t do anything with the watch, just checking time and it’s just black screen. Help

0 Ernesto 1 day ago in reply to 7456279

Sorry to hear that. Mine got replaced by Garmin but had to sent it to US first