Problem with calls

I have these problems with Venu3 - (it only started now, at the beginning of the year - maybe a system update????)

- after ending a call to turn on my Spotify playlist :-) probably for the joy of ending a call??? :-D

- my handfree cars turn off - car call turns on, but I hear someone yelling into the phone "hello!" which is in my handbag.

- when the call starts, the sound breaks and the watch vibrates that a call is in progress - the call is dropped, I hear nothing for about 15s - I usually don't hear the caller's name and first words....

I've tried reset, turn off etc. It took a while to disable access to the phone microphone, but only for a while. Now I have everything disconnected from the phone... annoying

Any advice? Motorola (Android 13)

0 Garmin-Inder over 1 year ago

Hello,

We have had other reports of these disruptions and have tickets open. You'll want to reach out to your local Garmin Support team so that you can be added to the appropriate tickets.

0 4304206 over 1 year ago in reply to Garmin-Inder

I would like to, thank you. I already contacted support in the Czech Republic, but they told me that they can't help me because they don't have a Motorola and the watch is definitely fine, the phone is to blame. :-/ that's why I'm looking for it my self

0 itx-svv over 1 year ago in reply to 4304206

This garbage has same problem with iPhone. drops call after 15 sec.

and garmin reject to replace this piece of *** to another model.

0 2271429 over 1 year ago in reply to itx-svv

The aggressive tone of your post(s) is probably not helping to get your issues resolved. Have you tried contacting Garmin Support, as suggested? Apparently, Garmin is aware of this issue and has been logging incidents. You should get your account added to the appropriate case.

itx-svv said:
and garmin reject

If you've already called Garmin and they are rejecting your issue, you should point out that there are cases open and direct them to this thread.

0 navionic over 1 year ago

Check your phone's auto-answer feature after a call. This worked for me after disabling this feature.

0 itx-svv over 1 year ago in reply to navionic

I don't use this feature.