Watch black screening and unresponsive

I'm on VIVOACTIVE 5; I had the exact same issues > this is what worked for the moment...

• try this temporary fix > AOD OFF + GESTURE OFF + AUTO-LOCK OFF,
• and also if you want to wake-up screen > use buttons or taps,
• if you want to turn the screen off faster, use COVER TO SLEEP (cover watch with your palm); goes to WF screen
• cover to sleep doesn't work with auto-lock, so if you are not on your WF screen, your screen might not turn off at all...
• I've found the gesture on and auto-lock on the most annoying thing ever; it just a hazard ATM!

There are serious issues with the screen activating too easy or staying awake/ON for too damn long... (EVEN RANDOMLY WHEN NOT EVEN USING THE WATCH AT ALL); It activates even when touching clothing, sometimes...

With all of these, I still had freezes, reboots, and unresponsive watch but only while changing default watch-faces... but recovers much faster... I figured out these by my self, support wasn't that helpful, they are just "INVESTIGATING" ~ weird...

You could replace your watch 100x more times... these are firmware/software updates that need to be fixed someday maybe...

Hope this temporary fix will work for you, and make your experience a little bit better...

The same issue with me, I have so far not had any issues with my Garmin watches and have been perfect with swimming as well. I have a Garmin Venu 3 (got in September 2023) and after my swimming sessions, the display is distorted! I am so much disappointed CanCan I replace my watch?? 

The same issue with me, I have so far not had any issues with my Garmin watches and have been perfect with swimming as well. I have a Garmin Venu 3 (got in September 2023) and after my swimming sessions, the display is distorted! I am so much disappointed CanCan I replace my watch?? 

Hi .. I envy U all. I bougth mi Venu 3 on January 2nd, made a couple runs and some swimming and suddendly screen becomes unresponsive and then turn of. Nothing I ca do caould make it turn on .. its completely dead. I live in uruguay but i bougth the watch in Panama so I wrote to Garmin Support and they told me to send it to panama and went to Garmin Uruguay representative and told me the same.

So I have and useless 500 dollares watch plus .. Garmin support sucks and Garmin warranty is only usefull if U buy the watch in your country

Please TALK to a customer service executive. My watch got replaced. Definitely yours will be sorted too.. Talking is better than emailing. They will send you a link to upload a video of the watch, and if they don't respond call them again as a reminder and they will help you to replace wherever you are! I was pleased with their service. I heard since it's within 6 months of shopping the watch, they replaced with a brand new one! 

Thanks for the info .. Do U have some link to this customer service executive?

Can you Google to find out the customer care number? I spoke to them over that. Not sure if the number is universal 

Thanks a lot

Just to inform.. I called to garmin support and the only solution yhey gave me was to send it to US, they would then change de watch and then I should find the way to send it back to my country