Related

Venu 3 drop calls

itx-svv
11 months ago

Hi All.
Bought Veunu 3 today

When I receive WhatsApp call on my Venu3 it works only 15-30 sec, after it call transfers to my iPhone13 mini ;(

Any solution? or I watches is broken?

  • 0 11 months ago

    It is happening with "normal" call also. Either it will end immediately (after you pick it up from watch) or the sound is not coming from watch (but rather from smartphone, or no sound). The same applies for Voice Assistant. I've already contacted Garmin so will see if they fix this. I am on Samsung A52s 5G

  • 0 11 months ago in reply to MarekS

    ;( I send mail to Garmin support, but still no answer.

  • 0 11 months ago in reply to itx-svv
    itx-svv said:
    ;( I send mail to Garmin support, but still no answer.

    Which email address? Should be [email protected], which is essentially the same as using the web form on the Garmin Support page. Typically, should take 3 to 5 business days. 

    Thank you for contacting us. We've received your request and typically respond within 3-5 business days, but it may take a bit longer during busy times of the year or if your query involves additional research. We're here Monday-Friday 7 a.m.– 7 p.m. CT. Closed weekends and holidays.

  • 0 10 months ago

    Nice.. Garmin replace me Venu 3 to anoter one. Same issue. They say me - problem in your iPhone ;))))))))) REALLY???????????
    I have AirPods and AudioTeknika headsets and NoName Bones haeadsets, ALL works perfectly!

    So question to Garmin - You must warning - VENU 3 INCOMPATIBLE TO ALL iPhones , only to some versions!!!

    What I must do with this 500Eur garbage?? Garmin reject to return moneys and reject me to replace this garbage to Finix

  • 0 7 months ago

    I also have same problem. My phone is Galaxy Android phone. I visited Samsung mobile customer center to fix it at first, because I thought it is phone issue. But after moblie log analysis, it turned out that watch made call drops. There is no way to avoid this issue except disconnecting my watch from my phone while having call.

  • 0 7 months ago

    I also have same problem. My phone is Galaxy Android phone. I visited Samsung mobile customer center to fix it at first, because I thought it is phone issue. But after moblie log analysis, it turned out that watch made call drops. There is no way to avoid this issue except disconnecting my watch from my phone while having call.

  • 0 6 months ago in reply to 2990454

    We have an open ticket on this and would love to get you added. To do so, please provide the following:

    • Do we have permission to email you?
    • May we access your Connect account?
    • What country do you reside in?