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Incoming calls on watch after disabling phone connection

I noticed a weird behavior with the Venu 3: I turn off the bluetooth phone connection as per the instructions but the watch is still connected to the phone. So even after turning the phone connection off, when I receive a call on the phone the watch still rings. It's obviously a disaster of an experience when I'm in a meeting.

Am I doing something wrong, how do I completely turn off bluetooth from the phone?

  • That has to be a mistake. I just tried it and got the same result. Thinking

  • Did you leave the app running on the phone?

  • Which app, Connect? If so, yes.

  • Since the app on the phone is handling the bluetooth connection to the watch maybe stopping he app will stop watch from ringing. Can't hurt to try.

  • Thanks for confirming, I was hoping I wasn't alone Slight smile

    I found a "hacky" solution to this. Somehow after I disable the phone connection from the watch, while the app disconnects the bluetooth connection to the phone still stays active. So it looks like it's a bug.

    The hacky and painful solution is to toggle the bluetooth radio (turn it off and on) on the phone after disabling it from the watch as well. This is super painful though, since it disrupts the other active connections.

    While playing with these I also realized the watch shows-up under a weird name in the phone (UAT-XXX) and not Venu 3. It feels the watch and its software still has kinks to iron out, I hope someone from Garmin is reading these.

  • Thank you for the report. We would like to investigate further.

    • Do we have permission to contact you via email?
    • What Country are you located in?
  • Thanks for following up. Yes, please contact me via email.

  • By way of update here, Garmin support did kindly reach out (thank you). They asked for some information, as I was getting that I had a proper time to look into things, and I realized my watch was running an old firmware (version 5.x).

    I don't know why Garmin connect app didn't automatically update, but I managed to update the firmware to 7.x with Garmin Express (desktop software). There was also a new app update for Garmin connect; I also did that and the problem went away.

    I cannot repeat the problem now so I'm assuming either the new firmware or the new app fixed it.